IT Asset and End User Device Engineer at Vennote Technologies Limited

Job Summary:

• We are seeking a highly skilled and proactive End User Device Engineer to join our IT team. You will be responsible for designing, implementing, and maintaining the hardware, software, and configuration standards for end user devices across the company. This includes laptops, desktops, mobile devices, and peripherals across Windows and macOS environments. The ideal candidate is experienced in enterprise device management, automation, endpoint security, and end user experience optimization in a modern, hybrid work environment.

Key Responsibilities:

Device Lifecycle Management:

• Manage the provisioning, configuration, deployment, and decommissioning of end user devices.
• Develop and maintain golden images and deployment workflows for Windows and macOS systems.
• Manage and monitor asset inventory systems and maintain accurate device records.

Endpoint Management:

• Administer MDM and endpoint management platforms such as Microsoft Intune.
• Automate device enrollment, software deployment, patch management, and compliance enforcement.
• Establish and enforce security baselines for endpoints (e.g., encryption, antivirus, firewall, device lock).

Automation & Scripting:

• Develop and maintain automation scripts for device setup, software installations, and system monitoring using PowerShell, Bash, Python, or similar tools.
• Integrate device management with CI/CD pipelines where relevant (e.g., for automated testing environments).

Security & Compliance:

• Collaborate with security teams to enforce endpoint security controls, including disk encryption (BitLocker, File Vault), antivirus, EDR, and MFA.
• Support compliance with industry standards such as ISO 27001, SOC 2, and GDPR.
• Monitor and respond to endpoint-related vulnerabilities and incidents.

User Support & Experience:

• Act as Tier 2 escalation point for device-related incidents and service requests.
• Collaborate with the Service Desk to document SOPs and knowledge base articles.
• Ensure a seamless user experience by monitoring performance and proactively addressing issues.

Software & Licensing:

• Manage licenses for core productivity tools (e.g., Microsoft 365, Adobe Creative Cloud, Zoom).
• Ensure proper software licensing and compliance across the device fleet.

Project Participation:

• Lead or contribute to IT projects related to device refresh, remote work enablement, onboarding automation, and more.
• Evaluate and recommend tools and technologies to improve device management and user productivity.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or equivalent experience.
• 3+ years of experience in end user device engineering, endpoint management, or related IT roles.
• Proficiency with intune MDM platform.
• Strong knowledge of Windows 10/11, macOS, and basic Linux systems administration.
• Experience with automation tools and scripting languages (e.g., PowerShell, Bash, Python).
• Familiarity with enterprise security standards and practices.
• Excellent troubleshooting, communication, and documentation skills.