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  • Posted: Aug 9, 2022
    Deadline: Sep 16, 2022
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  • Pushresume is a platform dedicated to close the gap between Employers and Jobseekers, by providing both online and offline employment support services
    Read more about this company

     

    IT Application & Support Officer

    Location: Victoria Island, Lagos

    Remuneration: N150,000 – N180,000

    Work model: Hybrid


    Responsibilities

    • Troubleshoot hardware and software issues related to IT and proffer the required solutions.
    • Provide support in the implementation and upgrading of network, hardware and software solutions.
    • Manage the full life cycle of the contact center products of Hodusoft application.
    • Engage in Demo Presentation, requirements gathering, solution design, process mapping for software application e.g. Hodusoft, Zendesk etc.
    • Ensure & facilitate regular trainings for clients and call centers agents/supervisors on the use of existing and new software applications
    • Deploy software applications across the client’s site within the business scope, budget and timelines.
    • Manage the IT infrastructure strategy, architecture, and processes.
    • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
    • Produce detailed timelines and implement effective project control for each software release.
    • Verify application results by conducting system audits of technologies implemented.
    • Preserve assets by implementing disaster recovery, backup procedures, information security and control structures.
    • Participate in all hardware and software evaluations and maintain vendor contracts
    • Perform other related duties as assigned by the head of unit.

    Method of Application

    Interested and qualified candidates should forward their CV to: pushresumeng@gmail.com using the position as subject of email.

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