IT Application & Automation Specialist at IT Horizons Limited

Key Responsibilities
Zoho Applications Management:

• Configure, administer, and customize Zoho One applications (Zoho CRM, Zoho Creator, Zoho Books, Zoho Desk, etc.) to align with business needs.
• Develop and maintain automation workflows within Zoho applications to improve productivity.
• Manage user roles, permissions, and security settings across Zoho platforms.
• Provide training and support to end-users on Zoho applications and new features.

Business Process Automation & Integration:

• Design, develop, and deploy custom applications and workflows using Zoho Creator, Microsoft Power Apps, and other low-code automation platforms.
• Automate manual business processes and integrate Zoho with third-party systems and APIs.
• Develop and maintain custom scripts and automation using Deluge scripting (Zoho), MS-Power Automate, and other workflow tools.
• Identify opportunities to improve efficiency and reduce errors through automation.
• Develop integrations between Zoho, M365, and other third-party applications using APIs and automation tools.

System Administration & Support:

• Monitor and troubleshoot Zoho applications and integrations to ensure system stability.
• Collaborate with various departments to gather requirements and implement system enhancements.
• Manage data migration, system upgrades, and backups for Zoho applications.
• Monitor and manage software licenses, ensuring compliance with vendor agreements.
• Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, Microsoft intune, Power apps, OneDrive etc.
• Provide technical support for Zoho and M365 users, addressing system issues and resolving IT-related inquiries.
• Document system configurations, workflows, and troubleshooting procedures.

Required Qualifications & Skills

• Bachelor’s Degree in IT, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in Zoho application administration, customization, and automation.
• Hands-on experience with Zoho Creator, Zoho CRM, and Deluge scripting.
• Experience with Power Apps, Power Automate, or similar low-code automation tools.
• Strong understanding of APIs, webhooks, and system integrations.
• Familiarity with SQL, JavaScript, or other scripting languages for automation.
• Excellent problem-solving skills and ability to optimize business workflows.
• Strong communication skills to collaborate with cross-functional teams.

Preferred Qualifications:

• Experience with Zoho Analytics, Zoho Analytics, Zoho Flow, and other Zoho ecosystem tools.
• Knowledge of Microsoft Power Platform, RPA tools, or other automation technologies.
• Previous experience in ERP or business process automation.

Why Join Us?

• Opportunity to work with cutting-edge automation tools.
• Be part of a dynamic team driving digital transformation.
• Career growth in business process automation and IT systems management.