IT Administrator at Smartflow Technologies Limited

Responsibilities

• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Maintain, repair and upgrade the operating system including hardware and software
• Creating user accounts and performing access control.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring other administrative employees, as well as constantly providing IT supportfor organization staff.
• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.
• Responsible for monitoring the daily, monthly, and quarterly network and internet connectivity across the business as well as reports from Network vendors.
• Develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, and service provision.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

Skills & Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or similar
• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
• 3 - 4 years of database, network administration, or system administration experience
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Ability to diagnose and rectify a wide range of complex computer hardware and software problems.
• Ability to install and configure computer systems, hardware, and peripherals.
• Strong interpersonal and communication skills and the ability to work effectively in a diverse community.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of customer service standards and procedures.
• Advanced skill to maintain, repair, and provide technical support of a variety of computer systems hardware and software across a wide range ofcompanyoperating units;
• Exceptional leadership, organizational, and time management skills.