IT Administrator at Food Concepts Plc

Job Purpose

• To support the business in relations to infrastructure repairs, IT update, maintenance and servicing.

Core Responsibilities and Key Result Areas

• IT Operations/Help Desk Service
• Ensure all enquiries and support required for the business are duly responded and completed
• Manage the IT help desk efficiently in order to resolve all problems completely
• Ensure timelines of all IT and related activities assigned are met
• Challenge others when the values are not demonstrated
• Ensure hardware maintenance and repairs as related to POS systems, Computer systems and other IT devices
• Ensure proper system update as assigned from time to time
• Ensure periodic stock take of IT items and related stock both at RSC and Stores
• Co-ordinate requisition and payment request for all IT items across the business
• Conduct on-the-training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
• Share information, knowledge and experience freely with others
• Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
• Own and ensure effective management (from a technical perspective) all of the company’s IT platforms, hardware and software resources
• Perform any other related task assigned from time to time

Key Performance Indicators

• IT System uptime/downtime
• Mean Time Between Faults
• Mean Time to Resolve
• Number of system breaches due to virus attacks and or breaches
• Network Uptime/downtime
• Knowledge Requirements
• Knowledge of various ERP – Oracle, Micros etc.
• Office productivity software programs such as word processing, databases, spreadsheet programs, and communications software

Job Specifications

• Minimum of university degree or HND in Computer Science, Information Technology or related discipline
• Membership of CISCO, or any other IT related professional qualification is required.
• Minimum of 3 years relevant experience.

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Responsible for deploying hardware, and applications across all business locations.
• Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role