IT Administrator & Customer Service Officer at LexTorah

Job Summary

• The ideal candidate will combine strong IT / technical expertise with excellent customer service skills to ensure seamless service delivery, system reliability, and user satisfaction.

Key Responsibilities
IT Administration & Technical Support:

• Install, configure, and maintain computer systems, networks, and telecom infrastructure.
• Monitor and troubleshoot internet connectivity, broadband, WiFi, and VoIP systems.
• Provide technical support for internal staff and external clients.
• Ensure uptime and optimal performance of IT systems and communication networks.
• Manage user accounts, access controls, and system security.
• Diagnose and resolve hardware, software, and network-related issues.
• Support deployment and maintenance of digital platforms (e.g., payment systems, mobile services).

Customer Service & Support:

• Serve as the first point of contact for customer inquiries and technical complaints.
• Assist customers with issues related to airtime, data, bill payments, and transactions.
• Provide guidance on using Nmobile services (wallet, transfers, subscriptions, etc.).
• Handle customer complaints professionally and ensure timely resolution.
• Escalate complex technical or service issues when necessary.
• Maintain accurate records of customer interactions and technical issues.

Qualifications and Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 2 years experience in IT support, network administration, or telecom operations.
• Experience in customer service or technical support roles is highly desirable.
• Strong understanding of networking, internet systems, and telecom services.
• Knowledge of broadband, WiFi systems, and VoIP technologies is an advantage.
• Familiarity with digital payment systems or fintech platforms is a plus.
• Ability to troubleshoot both hardware and software issues efficiently.
• Strong communication and interpersonal skills.
• Must reside in Yaba or its environs

Key Competencies:

• Technical troubleshooting and problem-solving
• Customer service orientation
• Communication and interpersonal skills
• Attention to detail
• Ability to multitask and work under pressure
• Teamwork and adaptability