IT & Administrative Assistant at National Democratic Institute

NDI Nigeria seeks to hire an IT and Administrative Assistant who will join its Security & Logistics Team based in Abuja.  The IT and Administrative Assistant will establish and maintain a well-functioning IT support operation for the NDI-Nigeria Office. This position is available immediately.  

Primary Responsibilities:

• Under close supervision, provide day-to-day IT and Administrative support to staff.
• Daily administering and maintaining the office network.
• Providing help desk support to all staff.
• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology
• Providing daily assistance on the usage of Microsoft Office Suite to all staff.
• Regularly updating staff antivirus software.
• Trouble shooting all faulty IT equipment (hardware and software) such as laptops, desktops, printers, scanners, and photocopiers.
• Ensuring that the internet connectivity is up and running at all times with little or no down time.
• Assist new staff to activate NDI gmail account.
• Keep a log of all IT problems and solutions provided.
• Replacing used/finished toner cartridges in all the printers and copiers with new ones.
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
• Establish and maintain a well-functioning IT support operation for the Nigeria office.

Performs other duties as assigned

Required Skills and Abilities: 

• Bachelor’s degree in Computer Science or related subjects, graduate degree preferred.
• Minimum two (2) years of experience working on technology; preferably in international development.
• Excellent communications skills, verbal written and via online mediums (such as IM)
• Ability to provide technical advice on IT usage to partners in various cultural environments
• Highly developed interpersonal and communication skills including good listening skills, influencing, negotiation and coaching
• Capacity to build and maintain relationships and to work effectively in a multicultural and multi-ethnic environment respecting diversity.
• Experience with Microsoft Word, Excel, PowerPoint and Outlook
• Working knowledge of PC-based word processing and spreadsheet applications;
• Experience with the Google Apps suite (Gmail, Calendar, Google Drive, G+, etc.) is strongly desired;
• This position reports to the Security and Logistics Manager and the Communications Officer. Salary is commensurate with the NDI Nigeria salary scale. Benefits and a housing allowance will be provided.  NDI is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, national origin, political affiliation, religion, gender, disability, and/or sexual orientation.

Only shortlisted candidates will be contacted.