IT & Admin Support Officer at British High Commission

Job Ref.: 05/20 LOS - AU
Location: Lagos
Grade: A2 (L)
Type of Position: Fixed Term, Full-time
Working hours per week: 36
Duration of Post: 12 months
Type of Post: British Deputy High Commission
Start Date: 1 April 2020
End Date: 31 March 2021
Job Category: Foreign and Commonwealth Office (Policy & Political roles)
Job Subcategory: Private Office

Main Purpose of the Job

• This is an exciting multi-hatted role at the heart of the British Deputy High Commission. 
• Main responsibilities include providing administrative support to the Deputy Head of Mission and Head of Corporate Services; and joining the IT Support Officer Team to support all the teams at the British Deputy High Commission with general IT support.

Main Duties and Responsibilities
Personal Assistant:

• Provide administrative support to the Deputy Head of Mission and Head of Corporate Services (diary management, event planning and travel bookings)
• Support the Deputy Head of Mission with planning internal events for all teams at the British Deputy High Commission (BDHC) and with internal communications

IT Support Officer:

• Create, manage and upgrade IT accounts
• Manage distribution lists, WhatsApp groups and shared mailboxes
• Assist train BDHC staff on new software, such as Microsoft Teams
• Manage Lagos IT Helpdesk Mailbox and our internal customer service software, Lagos Enquirer
• Work closely with the IT Helpdesk at the Foreign and Commonwealth Office logging and managing calls and ensuring our Service Level Agreements are met
• Responsible for IT supplies and managing the IT equipment store, ensuring inventories are up to date and we have enough stock
• Set up and manage standalone IT terminals (systems not on our internal network) across the BDHC
• Help manage the move of IT equipment and systems from our current office to our new premises (from 2021)

Resources Managed (Staff and Expenditure):

• Manage the IT equipment store

Essential Qualifications, Skills and Experience  

• Proficiency with Microsoft Office 365 applications including Microsoft Outlook, Office Online, SharePoint, Teams, Microsoft Excel, Flow, Microsoft Visio, OneNote, Microsoft PowerPoint.
• Foundational understanding of Data Networking.
• Microsoft Active Directory
• Ability to touch type

Desirable qualifications, skills and experience:

• ITIL V4 Foundation certified

Required competencies:

• Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace, Demonstrating Resilience

Starting Monthly Salary
NGN 405, 972

Additional Information  

• All applicants must be legally able to work in Nigeria with the correct visa/status or work permit.
• The British Deputy High Commission in Lagos is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
• Employees recruited locally by the British Deputy High Commission in Nigeria are subject to Terms and Conditions of Service according to local employment law in Country.
• Spouses/registered partners of UK Based Staff are able to work within the BDHC but their salary will be abated at the appropriate tax rates.
• Reference checking and security clearances will be conducted (It would be advantageous to hold or have held security clearance approved by the FCO)