ISP Manager at Reime West Africa Limited

Job Summary

• We are seeking an experienced ISP Manager to lead and coordinate all in-premises customer installation activities for our customer FTTH project in Ibadan, Nigeria.
• This role involves overseeing aerial last-mile connections, managing ISP technicians, ensuring excellent customer service, and maintaining high technical standards during customer installation.

Key Responsibilities

• Manage and coordinate daily ISP installation activities including aerial drop cable routing, ONU/ONT installation, and indoor wiring.
• Supervise ISP technicians and ensure proper scheduling, productivity, and service quality.
• Ensure all installations meet customer technical standards, safety regulations, and customer satisfaction expectations.
• Oversee installation tools, materials, inventory, and logistics.
• Validate installation readiness (signal level, splicing, labeling, connectivity testing).
• Monitor installation KPIs: daily output, failure rates, revisit cases, customer complaints.
• Train and onboard new ISP technicians and ensure adherence to GVA standards.
• Prepare daily/weekly reports on ISP activities, challenges, and improvement actions.

Requirements

• Degree or Diploma in Telecommunications, Electrical Engineering, or related field.
• 4 - 5 years of experience in FTTH/GPON customer installations, including aerial works.
• Strong leadership skills with experience managing field technicians.
• Familiarity with customer premises equipment (ONTs, routers) and signal testing.
• Ability to troubleshoot fiber connectivity issues and ensure clean documentation.
• Good understanding of safety practices for aerial work and in-home installations.
• Experience working with tools like OTDR, power meter, ladders, drills, and testers.
• Excellent communication, problem-solving, and client relationship skills.
• Willingness to be field-based and familiar with the Ibadan area is a strong asset.