IP Telephony Engineer at Terawork

Qualifications:

• Possess minimum of 5 years in a Unified Communications operational role
• Possess degree in Electrical/ Electronics/Computer Engineering discipline or Computer Science
• Technical experience in a large diverse voice environment
• Cisco CCNA, CCVP certified with minimum 5 years of proven experience

Requirement:

• Knowledge & Experience supporting Unified Communication Systems: CUCM,
• Unity Connections, Cisco Contact Center & Presence/ Collaboration is a must
• Knowledge & Experience configuring QoS, Voice VLAN and voice quality management on data network infrastructure.
• Knowledge & Experience with Cisco Gateways, Voice protocols over WAN and MGCP.
• Knowledge of Cisco SRST with Call Manager Express
• Knowledge and Experience supporting Cisco end user phone terminals and IP Communicator.
• Knowledge and Experience supporting Skype for Business/Teams/ SIP integration and other UCCs.
• Knowledge and proven experience in the use of ITIL within and operational organization
• Proficiency in administration, operation and integration to 3rd Party Phone billing application (PhonEx One)