IP Planning and Operations Manager at Airtel

Job Description:

• This is a vital position to support Enterprise business unit in IP planning and providing customized technical solutions to enterprise business customers.
• This person will be interacting with the enterprise business team and customers very extensively.
• Flexible and economical design with timely support of IP related operational issues is the essence of this role.

Job Responsibilities:

IP Operations Support:

• Performs service migration activities of IP customers on request.
• Liaises with Enterprise Support service desks in fault isolation and performance related issues. Performs capacity management routines to ensure links are fully optimized and right sized.
• Network management and IP service monitoring.
• Pro-active escalation, follow-through liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.

Ensures effective Project Management of new IP related service requests and optimization projects:

• Liaises with service providers to validate design and ensures they are fit for purpose.
• Supports the sales teams in responding to new tenders and bids on IP specific designs.
• Ensures effective solution delivery using effective project management techniques.

IP Address Management:

• Creation of contingency plans to minimize service issues.
• Support in Managing & interacting with chosen International ISPs & carriers.
• Interacting with partners and Vendors in relation to IP related issues – Ericsson, Huawei, Aviat, Cisco etc.

Planning IP implementation of new links and solution acceptance testing with Customers:

• Provides Technical validation of new customer’s IP related order requests.
• Configures switches, routers and ensures solutions are fully documented as part of day-to-day business operation.

Enterprise IP Network Design & service Provisioning:

• Produces designs and implementation plans to test and activate new links for enterprise customers. This includes design for IP Access, BGP transit and MPLS VPNs on layer 2 and 3 and for APN services.

Required Work & Educational Experience:

• Minimum of four (4) years relevant experience in ISP and Carrier networks domain.
• Four (4) years’ experience in an area of IP Routing & Internet Edge Planning.
• Good operational support skills.
• Experience in use of Network Operational tools.
• Programming ability will be an added advantage.
• Bachelor of Engineering Degree.
• Sound knowledge of Carrier & Enterprise Network - Planning & Operations.
• Analytical and Presentation skills.
• Customer negotiation skills.
• At least four (4) years’ experience in IP Routing and Switching.
• Excellent IP/MPLS routing knowledge in an ISP environment.
• Excellent knowledge of Cisco & Nokia Router operations.
• Excellent English language skills a must, other languages an advantage.

Behavioral Requirements:

• Logical decision-making abilities.
• Ability to innovate and deliver value to business.
• Ability to motivate and lead both internal and external partners.
• Professional, structured and proactive approach to projects and customers.
• Positive and approachable team player.
• Self-motivated with good organizational and communication skills.
• Calm and productive under pressure.
• Detail-oriented and organized approach to work.
• Efficient and productive with good time management skills.
• Proven ability to meet internal and external deadlines.