IP Engineer at FiberOne Broadband

Duties & Responsibilities

• Primary responsibility for all the system & service alarm monitoring, alarm management, network management systems, customer support for all network elements including network improvement.
• Resolution of escalation faults as per the defined escalation matrix. Providing change request, maintenance and new link delivery support to the network and customer issues.
• Provide backend support to internal (Field engineers) as well as to external clients during the setup of new circuits and during fault resolution.
• Provide technical reports and details to support fault analysis and management reporting; network faults analysis, root cause analysis and network performance.

Required Qualifications

• Minimum of Bachelor’s Degree in Engineering / Computer Science or related field.
• Minimum of 5 (five) years cognate experience.
• Cisco professional certifications
• Knowledge of IP/MPLS, microwave and fiber optics technology
• Good oral and written communication skills.