Inventory Support Officer at Moniepoint Inc.

Reporting Line:

Functional: Lead, Inventory Support (Regional)
Operational: Repair Centre Manager
Dotted: Regional Inventory & Warehouse Manager

1A. Inventory Support Officer – POS Terminals

Role Purpose

• The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline. 
• The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.

Key Responsibilities
Intake & Receipt Management:

• Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
• Log all received devices in the IMS with correct status within 24 hours of physical arrival.
• Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.

Repair Pipeline Tracking:

• Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
• Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
• Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.

QA Integration & Status Management:

• Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
• Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
• Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.

Dispatch & Outbound Logistics:

• Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
• Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'.
• Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.

Inventory Counts & Reconciliation:

• Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
• Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
• Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.

Compliance & Housekeeping:

• Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
• Enforce all provisions of the POS Inventory Control SOP within the repair centre.
• Uphold audit readiness, workplace safety, and environmental handling standards at all times.

1B. Inventory Support Officer – Spare Parts

Role Purpose

• The ISO (Spare Parts) manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre.
• The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable.

Key Responsibilities
Spare Parts Receipt & Storage:

• Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS.
• Store spare parts in designated, labelled bins organised by part type and model compatibility.
• Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature.

Issuance Control:

• Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager.
• Update IMS stock levels immediately upon every issuance; zero unrecorded movements.
• Manage parts returns from technicians (unused or incorrect parts); update IMS accordingly.

Inventory Management & Reconciliation:

• Reconcile physical spare parts stock against IMS records on a weekly basis.
• Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support.
• Raise a formal replenishment request when stock falls to the defined reorder threshold.

Reporting & Documentation:

• Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support.
• Maintain a complete issuance log linking each spare part to its Job Card and technician.
• Track Part-Failure data to support procurement and OEM quality feedback.

Compliance & Housekeeping:

• Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times.
• Enforce segregation of duty: no self-authorised issuance.
• Support all scheduled and spot-check inventory counts.

Requirements 

• Minimum of OND in a related discipline 
• At least 2-year experience in inventory operations.
• Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint) 
• Ability to work with limited supervision. 
• Strong attention to detail and accuracy.
• Proficiency in inventory management systems and workflow applications.
• Experience handling large volumes of items 
• Excellent organizational and record-keeping skills.
• Effective communication and stakeholder coordination.
• Ability to manage multiple tasks and meet deadlines.