Inventory & Logistics Officer at Kolomoni Microfinance Bank

Reports to: Head, POS & Hardware Channels 
Works closely with: Hardware Operations Officer, After-sales & Repair Lead, Terminal Performance Analyst, Regional Managers/State Coordinators, Finance and Internal Audit. 

Role Summary

• The Inventory & Logistics Officer is responsible for managing Kolomoni’s POS device inventory and logistics operations ensuring terminals and accessories are received, recorded, stored, dispatched, tracked, and reconciled accurately.
• The role supports smooth deployments by guaranteeing the right devices are available, delivered on time, and fully traceable from warehouse to merchant/agent and back (returns/RMA/retrievals). 

Key Outcomes

• Accurate stock records (serial-level tracking) with minimal variance.  
• Fast, reliable dispatch and delivery to regions/states supporting deployments.  
• Strong custody controls: every device movement is documented and authorized.  
• Efficient returns handling: retrievals, faulty terminals, and RMA flows are processed quickly.  
• Clean reporting: inventory position, movements, aging stock, and exceptions are visible weekly.  

Core Responsibilities

Inventory Management (Warehouse Control):

• Receive terminals/accessories from vendors and verify quantities, serial numbers, and condition.  
• Maintain an accurate inventory register (serial numbers, device status, location, custodian).  
• Store devices securely and organize stock by category: new, active-ready, faulty, repaired, retrieved, RMA, accessories.  
• Perform routine cycle counts and support monthly/quarterly stock audits.  

Dispatch & Logistics Coordination:

• Process authorized device requests and prepare terminals for dispatch to regions/states.  
• Coordinate deliveries with logistics partners/couriers and track shipments to confirmation.  
• Maintain dispatch documentation: waybills, allocation forms, custody handover, and proof of delivery.  
• Ensure terminals are packaged, labelled, and dispatched with required accessories (chargers, paper rolls, SIMs where applicable).  

Returns, Retrievals & RMA Flow:

• Receive returned/retrieved/faulty terminals and update inventory status immediately.  
• Route devices to the correct flow: redeploy-ready, diagnostics/repairs, warranty/RMA, or decommission.  
• Track RMA batches sent to vendors and reconciled returned/replaced devices.  
• Maintain “aging” reports for pending returns, unresolved RMAs, and stuck devices.  

Controls, Documentation & Compliance:

• Enforce maker-checker controls for key actions (dispatch approvals, stock adjustments, write-offs).  
• Maintain clean audit trails for all device movements and exceptions.  
• Flag risks early: missing devices, repeated losses, unusual movements, stock variances, or delays.  

Reporting & Continuous Improvement:

• Provide weekly reports:  
  • Stock on hand (by type/status)  
  • Devices dispatched and received  
  • Inventory variance and exceptions  
  • RMA pipeline status and aging  
  • Identify gaps and improve SOPs for stock handling, dispatch turnaround, and record accuracy.  

Key KPIs

• Inventory accuracy % (system vs physical stock)  
• Dispatch turnaround time (request approved → shipped)  
• Delivery success rate (on-time and confirmed deliveries)  
• Returns processing time (received → updated → routed)  
• RMA turnaround time and aging backlog  
• Stock variance / shrinkage rate  
• Documentation completeness (POD, custody forms, serial tracking)  

Requirements

• 2–5+ years' experience in inventory, warehouse operations, logistics, or supply chain (preferably devices/tech/fintech).  
• Strong attention to detail and comfort working with serial-number level tracking.  
• Basic proficiency with spreadsheets and inventory logs/tools.  
• High integrity and disciplined approach to controls and recordkeeping.  
• Ability to coordinate with logistics partners and multiple internal teams.  

Preferred:

• Experience managing POS devices, mobile devices, or electronics inventory in Nigeria.  
• Exposure to RMA/warranty processes and vendor returns management.  
• Familiarity with basic procurement documentation and stock audit support.  

Working Conditions:

• Warehouse-based role with periodic peak activity during deployments/rollouts.  
• May require occasional travel for regional stock audits or hub setup.