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  • Posted: May 17, 2022
    Deadline: Not specified
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    Our mission at MFS Africa is to develop and distribute tailored yet scalable mobile financial solutions to underserved markets across Africa. We provide accessible, affordable, inclusive alternatives for remittance/money transfers, micro-lending, micro-insurance, micro-savings, and payments. MFS Africa connects mobile money systems to each other and to...
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    Internal Communications Senior Specialist

    The Role

    • We are a fast-growing fintech company that is growing both organically and inorganically, including our recent acquisitions of Beyonic in Uganda and Capricorn Digital Limited (Baxi) in Nigeria.
    • We’re looking for an experienced senior Internal Communications Specialist/Manager to help mature MFS Africa’s Internal Communications capability and lead multi-country, multi-continent internal communications in line with our growth as a company. The purpose of this role is to empower employees in support of our mission to make borders matter less.
    • The ideal candidate is someone who enjoys and has experience building the strategy for internal communications and developing new communications capabilities, while also delivering high quality day-to-day communications content. Success in this role is about innovation, strong interpersonal skills, business acumen, and excellent judgment.
    • The successful candidate will be able to develop and execute an internal communications strategy aligned to MFS Africa’s brand strategy, people strategy, and overall business strategy.
    • They will engage with the business to understand internal stakeholder information needs and then create the related content. They will manage the production of a variety of communication vehicles (emails, articles, videos, etc.), all the while ensuring that the content is high quality and reflects MFS Africa effectively.
    • As a builder, it is critical that the candidate is able and excited to produce content themselves, in addition to setting the communications strategy.
    • If you are a versatile communicator who is eager to contribute to the Fintech and payments industry, this role is for you. MFS Africa operates across the continent; therefore, the ability to communicate in both French and English will be a strong advantage.
    • The role is location agnostic, with a preference to be located in one of our key office locations (Accra, Johannesburg, Lagos, Nairobi).

    You might be a good fit if you have:

    • Excellent written and verbal communication skills in English essential, French is advantageous
    • Exceptional ability to work cross-functionally and prioritize across potentially competing priorities
    • Understands that people come before process and is astute in cultivating and managing relationships toward a common goal
    • The ability to balance exceptionally high standards with meeting deadlines
    • A demonstrated history of producing high quality and compelling internal communications content in Africa, in a multi-country context; engaging storyteller and “internal marketer”
    • Demonstrated ability to operate independently to plan and arrange own work in relation to overall set objectives
    • Extraordinary learning agility and ability to thrive under pressure
    • Experience with managing internal communications tools (e.g., email, slack, intranet, etc.)
    • Experience producing content in a variety of formats (e.g., video and audio, as well as written)
    • The ability to work in a fast-paced corporate environment and translate complex technical ideas into simple and compelling narratives

    Duties and Responsibilities

    • Develop and implement the internal communications strategy and editorial calendar for all MFS Africa internal content
    • Engage in cross-functional collaboration, particularly with the CEO’s Office, the Group Executive Committee (ExCo), People Operations [HR], and other key internal clients, to develop the overall internal communications strategy and support strategic communications across the Group
    • Develop, manage and edit various types of engaging content in line with the overall communication, business, and people strategies,
    • Coordinate and facilitate the execution of internal communications, leveraging the most appropriate channels and ensuring that messages are consistent and aligned to the strategy to reduce the ‘noise’
    • Develop a “guide to internal communications” for internal stakeholders; disseminate to and train key stakeholders and broader staff on the guide
    • Track performance of internal communications initiatives
    • Partner with External Communications to own and curate the “single source of truth” for key internal collateral
    • Keep abreast of trends and leading practice in content communications, and bring the best ideas into the organization

    What does success look like?

    • Compelling Group internal communications strategy and accompanying editorial calendar that is aligned with the Group Exco
    • High-quality content created at consistent intervals for internal audiences
    • The ability to be connected to the company and to think of creative ideas that support stakeholder engagement and connection
    • An enthusiasm to grow as a well-rounded communicator
    • An interest in / curiosity about the field of payments and cross-border trade in Africa
    • Pride in always meeting deadlines
    • Steward of the brand and company culture, understands their role as an internal ambassador

    Requirements
    The ideal candidate will have the following qualifications and experience:

    • Bachelor's Degree in Languages, Journalism, Communications or related field;
    • 7-9 years related internal communications experience, ideally in corporate or fast growth environments
    • Broad experience in different aspects of internal communications, e.g., change communications, strategic internal communications, etc.
    • Experience living, travelling or working in multiple African countries
    • Strong writing skills in English is compulsory; French is advantageous

    Why work for us:

    • We are the cutting edge of fintech in Africa
    • Ranked by Fast Company as Second Most Innovative Company in Africa
    • Attractive package including flexible benefits and competitive remuneration
    • Diverse, inclusive, gender-balanced company culture representing >28 nationalities and speaking>20 languages
    • Massive growth potential
    • We operate a flexible remote working and unlimited leave policy
    • We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do.

    Method of Application

    Interested and qualified? Go to MFS Africa on mfsafrica.bamboohr.com to apply

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