Internal Communications Senior Specialist at MFS Africa

The Role

• We are a fast-growing fintech company that is growing both organically and inorganically, including our recent acquisitions of Beyonic in Uganda and Capricorn Digital Limited (Baxi) in Nigeria.
• We’re looking for an experienced senior Internal Communications Specialist/Manager to help mature MFS Africa’s Internal Communications capability and lead multi-country, multi-continent internal communications in line with our growth as a company. The purpose of this role is to empower employees in support of our mission to make borders matter less.
• The ideal candidate is someone who enjoys and has experience building the strategy for internal communications and developing new communications capabilities, while also delivering high quality day-to-day communications content. Success in this role is about innovation, strong interpersonal skills, business acumen, and excellent judgment.
• The successful candidate will be able to develop and execute an internal communications strategy aligned to MFS Africa’s brand strategy, people strategy, and overall business strategy.
• They will engage with the business to understand internal stakeholder information needs and then create the related content. They will manage the production of a variety of communication vehicles (emails, articles, videos, etc.), all the while ensuring that the content is high quality and reflects MFS Africa effectively.
• As a builder, it is critical that the candidate is able and excited to produce content themselves, in addition to setting the communications strategy.
• If you are a versatile communicator who is eager to contribute to the Fintech and payments industry, this role is for you. MFS Africa operates across the continent; therefore, the ability to communicate in both French and English will be a strong advantage.
• The role is location agnostic, with a preference to be located in one of our key office locations (Accra, Johannesburg, Lagos, Nairobi).

You might be a good fit if you have:

• Excellent written and verbal communication skills in English essential, French is advantageous
• Exceptional ability to work cross-functionally and prioritize across potentially competing priorities
• Understands that people come before process and is astute in cultivating and managing relationships toward a common goal
• The ability to balance exceptionally high standards with meeting deadlines
• A demonstrated history of producing high quality and compelling internal communications content in Africa, in a multi-country context; engaging storyteller and “internal marketer”
• Demonstrated ability to operate independently to plan and arrange own work in relation to overall set objectives
• Extraordinary learning agility and ability to thrive under pressure
• Experience with managing internal communications tools (e.g., email, slack, intranet, etc.)
• Experience producing content in a variety of formats (e.g., video and audio, as well as written)
• The ability to work in a fast-paced corporate environment and translate complex technical ideas into simple and compelling narratives

Duties and Responsibilities

• Develop and implement the internal communications strategy and editorial calendar for all MFS Africa internal content
• Engage in cross-functional collaboration, particularly with the CEO’s Office, the Group Executive Committee (ExCo), People Operations [HR], and other key internal clients, to develop the overall internal communications strategy and support strategic communications across the Group
• Develop, manage and edit various types of engaging content in line with the overall communication, business, and people strategies,
• Coordinate and facilitate the execution of internal communications, leveraging the most appropriate channels and ensuring that messages are consistent and aligned to the strategy to reduce the ‘noise’
• Develop a “guide to internal communications” for internal stakeholders; disseminate to and train key stakeholders and broader staff on the guide
• Track performance of internal communications initiatives
• Partner with External Communications to own and curate the “single source of truth” for key internal collateral
• Keep abreast of trends and leading practice in content communications, and bring the best ideas into the organization

What does success look like?

• Compelling Group internal communications strategy and accompanying editorial calendar that is aligned with the Group Exco
• High-quality content created at consistent intervals for internal audiences
• The ability to be connected to the company and to think of creative ideas that support stakeholder engagement and connection
• An enthusiasm to grow as a well-rounded communicator
• An interest in / curiosity about the field of payments and cross-border trade in Africa
• Pride in always meeting deadlines
• Steward of the brand and company culture, understands their role as an internal ambassador

Requirements
The ideal candidate will have the following qualifications and experience:

• Bachelor's Degree in Languages, Journalism, Communications or related field;
• 7-9 years related internal communications experience, ideally in corporate or fast growth environments
• Broad experience in different aspects of internal communications, e.g., change communications, strategic internal communications, etc.
• Experience living, travelling or working in multiple African countries
• Strong writing skills in English is compulsory; French is advantageous

Why work for us:

• We are the cutting edge of fintech in Africa
• Ranked by Fast Company as Second Most Innovative Company in Africa
• Attractive package including flexible benefits and competitive remuneration
• Diverse, inclusive, gender-balanced company culture representing >28 nationalities and speaking>20 languages
• Massive growth potential
• We operate a flexible remote working and unlimited leave policy
• We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do.