Internal Collection Agent at Workforce Group

Job Description

• Collection agents act as a link between customers and businesses. They communicate with customers directly to collect their debts and settle outstanding balances.
• Collections agents can also develop strategies for collecting accounts that are not paid. If necessary, they will take further steps.
• High levels of detail and great record keeping are essential to ensure payment plans are recorded and customers are communicated with.

Responsibilities
The jobs and duties of a collection agent include:

• Identifying outstanding debts and monitoring assigned accounts
• Negotiating payment plans or deadlines.
• Closing a set number of collections accounts within a given time to reach the designated target.
• Locating and communicating with debtors.
• Implementing repayment schedules.
• Ensuring that your debt status is current and accurate.
• Keeping and maintaining a book of debtors.
• Planning your next steps to collect any outstanding payments.
• Handling questions or complaints
• Investigating discrepancies and finding solutions
• Alerting your superiors to debtors who are unable or unwilling to pay.
• Complying with legal requirements is essential when legal action becomes necessary.

Requirements

• BSc / HND Holders
• Min. Second class lower/Lower Credit
• 0-3 years of experience
• Good knowledge of Loan collection
• 26 years and below
• Effective communication skills
• Ability to keep record of loan collection activities
• High level of accountability, efficiency, and accuracy.