Intern - Salary (Customer Success) at NielsenIQ

Job Description

• The NielsenIQ Customer Success team plays a critical role in transforming how we serve our clients by leveraging innovative tools, data, and insights to help businesses make informed decisions.
• As a Customer Success Intern, you will support the delivery of client-focused solutions, reporting, and analytical services while developing a strong understanding of the FMCG industry and NIQ's products and services.
• This internship provides an excellent opportunity for recent graduates to gain hands-on experience in client servicing, data analytics, market measurement, and business consulting while working alongside experienced Customer Success professionals.

Key Responsibilities
Client Support & Service Delivery:

• Support the preparation and delivery of regular client reports, presentations, and insights.
• Assist in responding to client inquiries and resolving routine data or reporting issues.
• Help maintain high levels of client satisfaction through timely and accurate support.
• Support the monitoring and tracking of client requests to ensure agreed service levels are met.

Data Analysis & Reporting:

• Assist in analysing market, consumer, and retail data to identify key trends and business insights.
• Support the maintenance of reporting templates, dashboards, and other client deliverables.
• Ensure data accuracy and quality in all reports and presentations.
• Contribute to the development of actionable recommendations based on data findings.

Collaboration & Learning:

• Work closely with Customer Success Managers, Operations, Data Science, Retail Analytics, and other internal teams.
• Participate in internal projects aimed at improving client service delivery and operational efficiency.
• Learn and develop expertise in NIQ solutions, platforms, and analytical tools.
• Support knowledge-sharing activities and team initiatives.

Client Engagement:

• Assist in building and maintaining positive relationships with clients and internal stakeholders.
• Participate in client meetings, review sessions, and training sessions when required.
• Provide support in preparing presentation materials and meeting summaries.

Qualifications
Education:

• Bachelor's degree (completed within the last 1-2 years) in:
• Economics,
• Computer science/Engineering
• Business Administration
• Management Sciences
• Marketing
• Statistics
• Mathematics
• Accounting
• Finance
• Social Sciences or related disciplines

Experience:

• 0 to 1 year of work experience, internship experience, National Youth Service Corps (NYSC), industrial attachment, or graduate trainee experience.
• Exposure to data analysis, research projects, customer service, or business reporting will be an advantage.

Skills & Competencies:
Technical Skills:

• Basic understanding of data analysis, interpretation, and reporting.
• Proficiency in Microsoft Excel and PowerPoint.
• Familiarity with data visualization and analytical tools is an added advantage.
• Strong numerical and analytical aptitude.

Professional Skills:

• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to quality.
• Good problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and work within deadlines.
• Willingness to learn and adapt in a fast-paced environment.
• Strong teamwork and collaboration skills.

Personal Attributes:

• Curious and eager to learn.
• Customer-focused mindset.
• Positive attitude and professional approach to work.
• Ability to work independently while seeking guidance when required.
• Passion for data, insights, and helping clients succeed.

What You'll Gain

• Hands-on experience working with leading FMCG market data and analytics.
• Exposure to client management and business consulting practices.
• Training on NIQ tools, platforms, and methodologies.
• Opportunity to build analytical, presentation, and stakeholder management skills.
• A strong foundation to build a future career.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP).