Intern, Field Services at GE - General Electric

Summary

• The Intern will be responsible for undergoing basic training on technical support on GE medical equipment, shadowing and observing exiting field engineers to understudy how equipment is serviced and managed.

Job Description
Key Responsibilities/essential functions include:

• Technical: Will work and understudy experienced field engineers on various modality in the assigned area.
• Electronic/Mechanical: Basic level understanding about troubleshooting and technical safty (EHS)
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Productivity: Support any Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time.
• Installation: Plays a support role on basic installation process offsite.
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications / Requirements

• Qualified to National Diploma Two Holders (ND2) Cadre in selected Nigeria Ministry of Health certified Biomedical Schools.
• Technical analytical skills.
• Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communications, listening and interpersonal skills.
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.