Intern, Field Services at GE - General Electric

Job ID.: R4023979

Job Description

• The Intern will be responsible for undergoing basic training on technical support on GE medical equipment, shadowing and observing existing field engineers to understudy how equipment is serviced and managed.

Key Responsibilities

• Technical: Will work and understudy experienced field engineers on various modalities in the assigned area.
• Electronic/Mechanical: Basic level understanding of troubleshooting and technical safety (EHS)
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure the satisfaction of primary customers. Assists in Account Sales visits; helps train others where necessary; identifies Sales opportunities and communicates to the account team.
• Productivity: Support any Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time.
• Installation: Plays a support role in the basic installation process off-site.
• Shares best practices. Maintain effective quality systems and programs compliant with the ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organisation.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organisation.
• Ensure timely dispatch closure.
• Ensure completion of all field modification instructions (FMI’s) within the prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications

• Qualified to National Diploma Two Holders (ND2) Cadre in selected Nigerian Ministry of Health certified Biomedical Schools.
• Technical analytical skills.
• Proficiency in English.
• Ability to work independently with minimal direction.
• High work standards and quality.
• Initiative and motivation.
• Plans and organises work effectively.
• Excellent communications, listening and interpersonal skills.
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.