Integration Support Engineer at Moniepoint Inc.

About the Role

• As an Integration Support Engineer on the Moniebook team, you will play a crucial role in ensuring the smooth and successful integrations.
• You will be the primary point of contact for technical inquiries, providing expert guidance, troubleshooting issues, and empowering our users to leverage the full potential of Moniebook's APIs and SDKs.
• Your strong technical foundation, exceptional problem-solving abilities, and excellent communication skills will be key to fostering positive relationships with our clients and contributing to their success.

Responsibilities

• Attend meetings with the sales team, interacting with businesses looking to integrate Monnify to understand their needs clearly and proffer the best integration solutions to meet such needs.
• Provide technical assistance to businesses and developers integrating with Moniebook.
• Maintain a user-friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation.
• Develop tutorials (written and video), user guides on integrating with Moniebook APIs..
• develop tools, plugins, SDKs, and sample codes with which businesses can integrate with Moniebook.
• Maintain a vibrant, open source, and developer community for Moniebook.
• Effectively investigate and communicate with the engineering team feature requests, bugs, and defects identified during integration.
• Effectively support internal and merchant-facing applications on Moniebook.
• Effectively test out new product features from a developer, integrating Moniebooks' viewpoint, and communicate concerns and user experience to the team.
• Act as a point of contact for any information regarding the use of Moniebook.

Requirements

• Minimum of 2 years of experience as a software engineer in any of the following areas:
  • Backend (Java, C#)
  • Web: JavaScript, HTML/CSS, frontend frameworks – React, Vue.js, Angular)
• Excellent understanding of databases and SQL.
• Experience working with REST APIs.
• Experience looking through application logs to identify issues.
• Strong understanding of fundamental programming concepts - data types and algorithms, flow control structures, object-oriented programming, etc.
• Excellent debugging skills.
• Must be very good at troubleshooting software bugs and solving problems.
• Excellent technical writing skills.
• Great written and verbal communication skills.