Integration Support Engineer at Moniepoint Inc.

About The Role

• As an Integration Support Engineer on the Monnify team, you will play a crucial role in ensuring the smooth and successful integration of our payment gateway by our merchants. You will be the primary point of contact for technical inquiries, providing expert guidance, troubleshooting issues, and empowering our users to leverage the full potential of Monnify's APIs and SDKs. Your strong technical foundation, exceptional problem-solving abilities, and excellent communication skills will be key to fostering positive relationships with our clients and contributing to their success.

Responsibilities

• Attend meetings with the sales team interacting with businesses looking to integrate Monnify to understand clearly their needs and proffer the best integration solutions to meet such needs.
• Provide technical assistance to businesses and developers integrating to Monnify.
• Maintain a user friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation.
• Develop tutorials (written and video), user guides on integrating with Monnify APIs..
• develop tools, plugins, SDKs, sample codes with which businesses can integrate with Monnify Payment Gateway APIs.
• Maintain a vibrant open source and developer community for Monnify.
• Effectively investigate and communicate with the engineering team feature requests, bugs and defects identified during integration.
• Effectively support internal and merchant facing applications on Monnify.
• Effectively test out new product features from a developer integrating Monnify viewpoint and communicate concerns and user experience to the team.
• Act as a point of contact for any information regarding the use of Monnify.

Requirements

• Minimum of 2 years experience as a software engineer in any of the following areas:
• Backend (Java, C#, Node.js, Python, PHP, Ruby)
• Web: JavaScript, HTML/CSS, frontend frameworks – React, Vue.js, Angular)
• Excellent understanding of databases and SQL.
• Experience working with REST APIs.
• Experience looking through application logs to identify issues.
• Strong understanding of fundamental programming concepts - data types and algorithms, flow control structures, object oriented programming, etc.
• Excellent debugging skills.
• Must be very good at troubleshooting software bugs and solving problems.
• Excellent technical writing skills.
• Great written and verbal communication skills.