Infrastructure Support Engineer at Appzone Limited

Job Description

Systems Administration

• Manage and configure computer systems, servers, and networks to ensure optimal performance and reliability.
• Execute routine system maintenance tasks.
• Troubleshoot and resolve basic system issues.
• Assist in system configuration and optimization.
• Collaborate with team members to ensure system reliability.
• Adhere to established security protocols.

IT Infrastructure Management

• Plan, design, and maintain the organization's IT infrastructure, including networks and servers.
• Support routine infrastructure tasks.
• Assist in maintaining network infrastructure.
• Monitor and report on system performance.
• Collaborate on infrastructure improvement projects.
• Follow established IT policies and procedures.

Backup and Disaster Recovery

• Creating and implementing strategies for data backup, as well as planning for and responding to disasters that may impact IT systems.
• Participate in backup processes and procedures.
• Assist in disaster recovery planning.
• Verify and test backup solutions regularly.
• Collaborate with team members on recovery drills.
• Follow established backup and recovery protocols.

Hardware and Software Support

• Providing technical assistance and support for hardware and software-related issues within an organization.
• Provide technical support for hardware and software issues.
• Assist in troubleshooting hardware problems.
• Install, update, and maintain software applications.
• Collaborate with end-users to resolve issues.
• Document and escalate complex technical problems.

IT Helpdesk Operations

• Managing the IT helpdesk to provide efficient support for end- users within an organization.
• Respond to user inquiries and issues.
• Provide first-level support for IT-related problems.
• Log and track support requests.
• Collaborate with team members to resolve tickets.
• Follow established helpdesk procedures.

IT Security Awareness and Compliance

• Creating and implementing strategies to enhance security awareness and ensuring compliance with security policies and regulations.
• Adhere to security awareness guidelines.
• Report security incidents promptly.
• Follow security best practices.
• Participate in security training programs.
• Comply with IT security policies and procedures.

Requirements

• BSc in Computer Science, Computer Engineering, Electrical & Electronic Engineering or other related disciplines.
• 2+ years experience in a similar position, handling cloud and on-premises resources with cloud infrastructure competence such as Azure, AWS, GCP, especially in the Fintech, Banking and/or other financial services industry.
• Network infrastructure competence including Cisco, Fortigate, including competence in VMWare, Windows, Linux, Hybrid Architecture, and DevOps methodology competence.
• Knowledge of troubleshooting, reporting skills, Windows Server Administration & and Linux OS administration.
• Excellent verbal and written skills, excellent problem-solving skills, resourcefulness, and Leadership skills, report generation skills
• Proven knowledge and competence in the use of Zoho Desk and other ticketing and network performance monitoring tools.