Infrastructure Maintenance Officer at APIN

Req ID: api-03182
Department: Strategic Information

Position Summary

• PHIS3 seeks an Infrastructure Maintenance Officer. The successful candidate work in the Clinical Information Systems Unit of the Health Informatics Directorate. The Infrastructure maintenance officer is a key technical member of the ICT team. The post holder will be required to ensure that the organization’s information and communication technology needs, both current and future, are met. The organization’s services and networks are to be primarily maintained by the ICT Infrastructure Officer to ensure reliability, effectiveness, and future-proofing.
• The Infrastructure Maintenance Officer reports directly to the Clinical Information Systems Advisor in activity implementation and management.

Duties & Responsibilities

• Plan improvements to the network to ensure that the network is able to support current and future demands placed on it.
• Ensure that all organization firewall security policies satisfy current security needs. Ensure that the firewalls are up to the task and keep a watching brief on developments in best practice.
• Maintain the network infrastructure. Monitor the performance of the Network. Ensure that all Network traffic satisfies current policy and deal with relevant breaches. Ensure hardware is maintained and all switches are working properly.
• Ensure the updates of all Computers and maintain a watching brief on the appropriateness of antivirus policies. As well as the removal of such threats, a watching brief on the level of infections should be maintained keeping abreast of external developments and recommendations.
• Structure the network to provide the desired balance between efficiency and security, maintain local and central DNS records, add/remove and maintain Active Directory user credentials for all staff and users, Roaming Profiles, and Domain Group Policies.
• Implement and maintain the wireless access solutions plus any other additional Wireless Access Points required.
• Setup the links between the fire monitoring system and security services. Liaise with the admin to ensure that the fire monitoring system is working within specification and satisfies organization policy as laid down, with appropriate security, resilience, and backup.
• Acquire/ build and maintain all servers, both physical and virtual, ensuring they are working within capacity, appropriate backup policies are in place, and they are integrated with the organization’s disaster recovery plans. Monitor their load and make recommendations as and when hardware and/or software upgrades are required.
• Maintain and support Microsoft packages and other software.
• In partnership with the ICT Manager, construct and document extensive disaster recovery procedures for the organization’s infrastructure and ensure those procedures are up to date.
• Create, administer and maintain any information platforms the college requires for information sharing both internally (Sharepoint, intranet) and externally (website). Provide staff with support in helping to ensure content is up to date and liaise with the external technical designers where appropriate
• Provide hosting and support for various sites including the Virtual Meeting System. Hosting includes webspace, DNS, MySQL database, FTP, and SSH.
• Provision of phone and remote desktop support for all the ICT needs of staff, and as far as possible for guests, and including troubleshooting of user account and general workstation-related problems.
• Help ensure that conference rooms are fitted with appropriate IT equipment, data projectors, and screens.
• Build, replace and upgrade organization’s computers. Keep a watching brief on software and hardware developments and upgrade the organization’s devices as defined within the organization’s ICT Strategy, plans, and budgets.
• Maintain/provide staff with appropriate printing facilities. This includes photocopiers and printers.
• Manage remote access to the organization’s servers and terminals to ensure security is maintained and remote desktop solutions used by staff meet the needs of the users.

Qualifications & Experience

• A minimum of Bachelor of Science Degree in Computer science, Information Technology, Computer Engineering or related field with not less than 8 years work experience in Software development, database development and management. Masters in Information Management or other related field is an added advantage.

Technical Competencies and Behavioural Competencies:

• 5 years experience providing generalist IT administrative expertise in a medium-sized business
• Real interest in IT delivery and customer orientated design
• Initiative and pro-activity to follow through with problem-solving and research
• High personal standards of performance and desire to develop skills and knowledge
• Accuracy and attention to detail
• Extensive administrative experience of most of the following: Microsoft Operating Systems (Server & Desktop), Network & Domain Management, Virtualisation Technologies, Linux and Web technologies.
• Excellent interpersonal skills including the ability to explain complex technologies with clarity and patience.
• Real understanding of and aim to meet staff needs and service provision
• Ability to prioritize workload effectively, while under pressure and to provide flexibility and support within the IT team.
• Report writing and oral/written communication skills 
• Computer literacy/skills in usage of personal productivity tools (Microsoft Word, PowerPoint, Internet browsing, emailing, etc.)