Information Tehnology and Digital Solutions Associate at Black Pelican Group

Job Overview

The Information Technology & Digital Solutions Associate will lead the administration, optimization, and strategic implementation of the company’s IT infrastructure and digital solutions, with a strong focus on Microsoft 365 and cloud-based collaboration platforms. The role requires a proactive professional who can drive digital adoption, enhance operational efficiency, and ensure robust cybersecurity practices, while supporting IT-related projects and providing guidance to staff on technology usage.

Key Responsibilities

1. Support the Head of Department in administering and optimizing Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Exchange, ensuring staff can collaborate efficiently and securely.
2. Assist in the management, configuration, and maintenance of IT infrastructure, including hardware, software, and networks, while identifying opportunities to improve system performance.
3. Proactively monitor IT systems, troubleshoot issues, and implement solutions that minimize downtime and improve overall reliability.
4. Manage user accounts, permissions, and access rights, ensuring compliance with company policies, security protocols, and data protection standards.
5. Identify, recommend, and implement digital solutions and workflow improvements that enhance productivity and operational efficiency across teams.
6. Provide technical guidance, training, and support to staff on IT systems, Microsoft 365 tools, and collaboration platforms, fostering adoption and best practices.
7. Assist in planning and executing IT projects, including system upgrades, new application deployments, integrations, and digital transformation initiatives.
8. Maintain and update backup procedures, disaster recovery plans, and cybersecurity measures, ensuring systems and data are safeguarded against risks.
9. Liaise with vendors, consultants, and external partners for IT procurement, maintenance, and solution integrations, ensuring timely and effective delivery.
10. Prepare reports on IT performance, projects, and initiatives, providing insights to the Head of IT and proactively suggesting improvements to strengthen departmental outcomes.

Qualifications and Experience

1. Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. Minimum of 5 years’ experience in IT management, Microsoft 365 administration, digital solutions implementation, or related roles.
3. Strong expertise in Microsoft 365 Administration, including Teams, SharePoint, OneDrive, Exchange, and advanced security configurations.
4. Proven experience managing IT infrastructure, cloud platforms (Azure, AWS, Google Workspace), and enterprise-level collaboration tools.
5. Solid understanding of network architecture, LAN/WAN, Windows and macOS systems, and cybersecurity best practices.
6. Experience with ERP/CRM systems, database management, and workflow automation is advantageous.
7. Demonstrated ability to lead IT projects, implement digital solutions, and drive change management.
8. Strong analytical, problem-solving, and communication skills, capable of advising management on IT strategy and operations.