Information Technology Support Technician at Techspecialist Consulting Limited

Job Description

• As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and maintenance of an organization's information technology systems.
• You will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting end-users with their IT-related needs.
• Your expertise and problem-solving abilities will contribute to the overall efficiency and productivity of the company.

Responsibilities:

• Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues.
• Diagnose and resolve technical problems, either remotely or on-site, to minimize downtime and ensure uninterrupted workflow.
• Daily check for Printers, CCTV, Server, and Network equipment.
• Install, configure, and update computer systems, software, and peripherals.
• Perform routine maintenance and monitoring of systems, including backups, security updates, and antivirus scans.
• Respond to user inquiries and provide timely resolution or escalate complex issues to the appropriate IT teams.
• Document all support activities, including troubleshooting steps, resolutions, and user interactions, in the ticketing system.
• Collaborate with other IT team members to share knowledge, resolve complex problems, and optimize system performance.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Conduct user training sessions and create user guides and documentation to enhance end-user proficiency.
• Stay updated with the latest industry trends, technologies, and security threats to provide proactive recommendations for system improvements and security measures.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Proven work experience of 5+ years as an IT Support Specialist or similar role.
• Experience with VMWare or HyperV.
• Proven experience and operational knowledge of Microsoft Active Directory, Windows Server, Group Policy, Exchange Server, Windows 10/11 Operating Systems, and Azure Administration is highly desirable.
• Schedule meetings on video conferencing solutions.
• Knowledge of PowerShell and scripting.
• Resolve and troubleshoot issues in a hybrid exchange environment.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Familiarity with help desk ticketing systems and remote support tools.
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and the ability to work effectively with diverse teams.