Information Technology Support Technician at Jubaili Bros Nigeria

To maintain the company's IT network, servers, and security systems; by maintaining hardware and software, in addition to securing the company information, and providing upgrades to the system, to make the system more professional and easy to adjust and work in.

Responsibilities

• Support all departments, through testing, maintaining, and upgrading computerized applications, and customized record-keeping and statistics-generating registers and tools as per needs and requirements, to ensure smooth flow of processes and implementation of the applications to cover the company's database and reporting needs.
• Follow up on all IT hardware (UPS, laptops, desktops, printers, etc) and telephone system, by maintaining them internally or contact service providers for maintenance of these hardware, to ensure efficient and effective functioning of hardware.
• Provide IT guidance, assistance, and consultancy upon request to all departments and branches, through remote computer access or telephone, to answer all inquiries and support employees on matters related to the usage of applications.
• Secure, backup, and constantly upgrade information security applications, by setting up and managing firewalls and all protection programs and devices for all IT applications, routing systems, mail servers, and networks in the company, to safeguard company information from theft, loss, or corruption.
• Maintain network systems, diagnose-solve network problems, and upgrade network systems and infrastructure to ensure optimal performance and smooth running without shortage or failure.
• Seek for new technological advancements and developments in IT software and hardware, through online research, reading, communicating with IT hardware and software suppliers, and attending IT related trainings, to ensure the company is up to date to facilitate its work.

Required Qualifications and Skills

• University degree in Computer Science Engineering.
• 2 to 3 years relevant experience in IT or a similar field.
• Cisco, Java, CCNA, etc. or equivalent are a plus.
• Proficiency in written and verbal communication.
• High level of attention to detail and well-organized.
• Quick learning ability and apt problem-solving skills.
• A strong customer focus.