Information Technology Support Officer at Promethean Consulting

Location: Benin City, Edo, Nigeria

Specific Roles

• Set up/Support of the following: Email Systems (Exchange), Windows Server Systems, VM Ware, Hyper V, Active Directory Account Administration, Telephony.
• Basic understanding of network services, DHCP, DNS, Proxy, NAT, etc.
• Hands-on knowledge of Cisco routers/switches and Cisco/Fortigate/Sophos Firewalls.
• Perform/support enterprise storage solutions including replication.
• Hands-on experience in Enterprise wireless network implementation.
• Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection.
• Knowledge of and experience with: Information systems security, Unix/Linux, Windows AD, LANS/WANS; OSI Layer & Network protocols.
• Troubleshooting and resolution of issues relating to business applications.
• Provide technical support to business users both remotely and face to face.
• Troubleshooting IT equipment - printers, scanners, etc
• Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access.
• Previous experience working in a Cyber/Network Security role (knowledge of Sophos, Baracuda is an added advantage).
• Maintain network equipment, servers, and users' hardware and software.
• Perform routine manual/automatic backups and archival of files stored on the network to assist with disaster recovery (Knowledge of Acronis, Veeam is an added advantage).
• Assist with data recovery, using tape backup or recovery tools (e.g active boot)
• Assist in software testing of new releases, proactively escalating issues.
• Monitoring of applications (knowledge of Manage engine Application manager is an added advantage)
• Assist in the design of new infrastructure to support changing business needs.
• Assist in the management of IT Assets.
• Monitoring enterprise networks and systems (servers and workstations) to identify how performance can be improved (knowledge of Manage engine Op manager is an added advantage).
• Possession of CCNA/CCNP certification; MCSA, MCP an added advantage
• Proven ability to organize, prioritize, and manage multiple projects effectively; deal with changing priorities, and meet deadlines in a rapidly changing, fast-paced environment.
• Ability to quickly learn and apply new toolsets, technology, and concepts.
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end-users.
• Excellent customer service orientation.

Requirements

• Education: Minimum of 2nd class lower in First Degree
• Work Experience: Minimum experience of 2 years.