Information Technology Support Officer at Manuchar

Role Description

• Manuchar is seeking an Information Technology Support Officer for our office in Lagos State, Nigeria.
• This is a full-time on-site role, responsible for providing technical support and troubleshooting for end-users, including desktop computers and printer support.
• The Information Technology Support Officer will work with our team to ensure maximum efficiency in the company's technology use.

Responsibilities

Network Administration/Server Support

• Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects.
• Plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems.
• Assists in coordinating special projects including network-related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance, and problem-solving.
• Assists in providing network and remote connectivity hardware/software support.
• Maintains LAN user documentation including hardware/software applications, support logs and other related information.
• Researches and recommends network and server hardware and software.
• Assists in installing, designing, configuring, and maintaining system hardware and software.
• Analyses and troubleshoots the network logs and tracks the nature and resolution of problems.
• Monitors usage to ensure the security of data and access privileges.
• Installs, supports and maintains both physical and virtual network servers and appliances.
• Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
• Researches, analyses, monitors, troubleshoots and resolves server or data network problems.
• Develops, maintains, and implements network support, and archiving procedures.
• Researches and evaluates new technologies related to computer networking.
• Assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support.
• Assists and provides support to the employees as necessary, monitoring network servers, and providing internet and intranet user support.
• Manages the activation and dissemination of all corporate lines and phones.
• Acts as the point of contact with the network provider for all corporate line enquiries.

Email/Internet/System Support

• Establishes and maintains user e-mail accounts.
• Provides e-mail training and software support.
• Provides e-mail documentation and updates user manual as needed manages anti-spam and anti-virus servers.
• Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations.
• Establishes and maintains user dial-up accounts.
• Provides dial-up support including end-user setup, problem-solving, and billing status tracking.
• Provide solutions to employees’ identified problems.

Qualifications

• Strong technical support and troubleshooting skills
• Proficiency in Information Technology
• Experience in Mac OS/Windows support and Printer Support
• Excellent verbal and written communication skills
• Ability to work under pressure to manage multiple tasks efficiently
• Bachelor's degree in Computer Science or related field
• Industry Certification is a plus (e.g. CompTIA, Microsoft Certified)
• Experience with data backup and recovery
• Minimum 1 year of IT Support experience in any organization
• Excellent knowledge of applications such as Microsoft O365, Teams, Outlook, and One Drive