Information Technology Support Officer at Lotus Beta Analytics Limited

Job Description

• We are looking for an IT Support Officer who is detail-oriented, proficient with technologies and hardware, and who flourishes in high-pressure environments. Someone who is able to work with numerous software programs, clients and other technical staff, and often need to do field analysis, maintenance and support.

Job Duties and Responsibilities

• Installing and maintaining operating environments.
• Monitoring these operating environments.
• Responding effectively and speedily to any technical problems.
• Maintaining a professional demeanor with clients and colleagues.
• Providing training and support.
• Ensuring operating environments stay safe and secure.
• Updating any software and hardware where necessary.
• Documenting all reported malfunctions and actions taken in response.

Qualifications and Core Skills

• Bachelor's degree in computer science or engineering.
• Must have a minimum of 3 years’ experience.
• Advanced organizational skills.
• Must know how to use database systems management software, Active directory, enterprise resource planning software, and web platform development software.
• Good communication and reporting skills.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.