Information Technology Senior Administrator at TechnoServe

Job Summary:

Reporting to the Operations Manager, the Information Technology Administrator is a dynamic junior-level position that will support the efficient and effective operations of the country office IT systems.

Primary Duties & Responsibilities:

TechnoServe will expect the Information Technology (IT) Senior Administrator to provide the following services to ensure maximum uptime for TechnoServe’s IT services and equipment:

 IT Support

• Conduct routine checks on all TechnoServe IT infrastructure including hardware and software to ensure they are working efficiently;
• Install, configure, and set up laptops and mobile devices according to corporate standard laptop build check-list;
• Configure and troubleshoot printers;
• Configure and distribute devices for new staff with standard configuration including Windows and any necessary software, according to Corporate IT policy and procedures, setting them up on the network, and all other necessary troubleshooting.
• Assists the offices in maintaining a spare laptop pool based on corporate IT policies and procedures;
• Troubleshoot users’ technical issues including laptops, desktops, Printers, scanners, copiers, phones, tablets, CCTV, and Biometric Machines;
• Collaborate with the Regional IT Manager to adapt and apply all corporate IT policies and procedures to the Nigerian head office and field offices;
• Together with the Operations Manager, develop local IT procedures that complement corporate IT policies;
• Provide guidance on and coordinate the purchase of IT-related equipment and infrastructure. and check the quality of the item procured;
• Maintain all networking equipment (routers, switches, and Access Points) in both offices.
• Troubleshooting when issues arise and updating firmware as needed. Identify and correct problems with the network as they arise, ensuring connectivity of all required hardware, including laptops, desktops, phones, tablets, CCTV and Biometric Machines at all times.
• Perform preventative maintenance of all office IT equipment such as laptops, mobile devices, Printers, scanners, copiers, and CCTV cameras.
• Test and evaluate new technology required to improve our services;
• Advise on IT budgeting and IT operations planning in order to be proactive on new projects and improving existing projects.
• Train users on IT systems and software usage.

 General Support

• Provide logistics and Office Support when required;
• Support security focal point for TechnoServe Nigeria and provide advisory;
• Be in charge of requesting and disbursing data/airtime for all TNS Nigeria staff on a monthly basis;

• Any other tasks as assigned.

Asset/Inventory

• Create, maintain and update the TNS Inventory/ Asset Register for TNS Nigeria.
• Ensure all assets for TNS Nigeria are properly tagged and updated in the drive.
• Conduct regular asset tracking and monitoring for all assets in the country office on a quarterly basis.
• Complete and maintain a digital IT inventory of all office assets and equipment assigned and

unassigned on a HQ-provided worksheet.

• Convert the asset register into an interactive digital database
• Any other tasks as assigned.

Basic Qualification:

• Bachelor's degree in Information Technology, Computer Science, or related field and other relevant certifications with at least 2 years of experience in IT support and administration. Alternatively, 4 years experience in corporate work IT support and administration.

Preferred Qualifications:

Additional qualifications that would make a candidate more desirable.

• Experience working in Nigeria
• Experience working with an INGO
• Experience working on donor-funded projects