Information Technology Quality Assurance SME Specialist at Airtel

What Will You Do?

• SME, Quality Assurance and Testing is responsible for testing of all products and applications, coordinating the test strategy and plan with project managers – considering the context and understanding the test objectives and risks – including selecting test approaches, estimating the time, effort, and cost of testing, acquiring resources, defining test levels, cycles, and planning incident management.

Key Accountabilities
E2E Coordination IT Testing:

• Understand the testing effort by analyzing the requirements of project.
• Test execution, planning and management. Progress monitoring and corrections to the plan necessary to achieve project goals. Communicate status of the test activities for the project-to-project teams and management.
• Estimate and obtain management support for the time, resources and budget required to perform the testing.
• Coordinate with other managers (Project Manager, Development Manager, etc.) to ensure the highest level of software quality.
• Initiate the specification, preparation, implementation, and execution of tests, monitor the test results, and check the exit criteria.
• Responsible for writing and review of test strategy for the project, and test policy for the organization.
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.
• Keep track of the new requirements / change in requirements of the Project.
• Escalate the issues about project requirements (Software, Hardware, Resources) to PMO Head.
• Act as the SME and SPOC between Implementers and Testers.
• Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Ensure the timely delivery of different testing milestones.

Ensure capability development of the team and improved engagement:

• Build a testing team of professionals with appropriate skills, attitudes, and motivation.
• Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).
• Estimate and obtain management support for the time, resources and budget required to perform the testing.
• Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.
• Review various reports prepared by Test engineers.
• Manage software testing resources (Recruit, train, allocate and monitor)

Maintain IT delivery quality standard and Built-2-Operate:

• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Formulate / review software testing strategies and policy for the IT.
• Generate SOPs for processes in the QA department, train QA staffs on SOPs, daily evaluation of activities in QA lab to ensure compliance with SOPs.
• Oversee review of processes and documents of the organization and ensure they are adequate in line with requirements of necessary standards.
• Liaise with HODs to ensure understanding and compliance with requirements of standards.
• Strong leadership skills. Superior strategic planning and successful tactical implementation skills

Requirements
What will make you successful?

• Graduate Degree: BSc in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent)
• Certification and knowledge of at least one of the Quality standards
• Relevant certification would be an advantage, ISTQB/ISEB
• 6+ years of relevant work experience
• Knowledge of at least one programming / scripting language.
• Knowledge of at least one database management system
• Proficiency in written and spoken English.
• Experience working for a Telecommunications company, Enterprise company or Billing/ CRM vendor in a Business Analysis role.
• Direct team management experience.
• Experience with telecommunication products, processes, and markets