Information Technology Operations Assistant at IITA - International Institute of Tropical Agriculture

DUTIES:

• Accurately document instances of hardware failure, repair, installation, and removal and pass it to the Supervisor where necessary.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Work with end-users to identify and deliver required PC service levels.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products, e.g., APs, switches, signage, printers, scanners and mobile devices. and respond to incident/request/problem on SysAid.
• Assess malfunctions of computer hardware or software applications to determine appropriate actions to maintain computer and network operations. Manage IITA-User’s account, both new and existing accounts related from onboarding to closure.
• Work along with the procurement processes of all equipment, IT consumables and materials from vendors to maintain essential items and complete jobs efficiently.
• Repair computers, peripherals, network equipment, software, printers, and A/V systems require a specialized computer and electronic repair skills to maintain computer and network equipment safely and in a functional operating condition.
• Patch computers, peripherals, printers, A/V systems, network equipment and software applications (e.g., upgrade and patch management etc.) to meet the computer processing needs of the users.
• Perform desktop fixes, including installing, upgrading, configuration parameters, systems and application software and check that anti-virus software and virus definitions are up-to-date.
• Perform any other job-related task as may be assigned by the Supervisors.

QUALIFICATION:

• BSc/HND in Computer Science, Computer Engineering, Electrical & Electronics or any other related field with a minimum of two (2) years’ experience performing a similar role in a well-structured environment.

COMPETENCIES:

The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have the ability to use basic Microsoft software (word, excel, PowerPoint).
• Have good experience in data collection.