Information Technology Officer at Rosettee Construction

• Diagnose and solve hardware and software challenges
• Provide technical assistance/support where needed; ensuring the company’s devices (laptops, printers, servers, etc run smoothly
• Provide support, education & guidance in the deployment & maintenance of computer infrastructure and the diagnosis, and resolution of technical problems and issues
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training staff on a monthly/weekly basis on what they should look out for while operating their systems

She/he must be able to provide the following I.T services:

• Hardware installation and maintenance
• Technology training
• Troubleshooting and technical support
• Software development
• Software as a service
• Information reporting
• Email services monitoring
• Network security
• Backup solutions
• Cloud services

TECHNICAL SUPPORT REQUIREMENT/SKILLS

• OND/HND/B.Sc. In computer science or other related disciplines
• 1-2 years experience in tech support or a similar job role
• Strong problem–solving skills
• Creative thinking and innovation
• Attention to details
• Team working
• Interpersonal and communication skills
• Experience in help desk software
• Must possess an excellent work ethics