Information Technology Lead at Phillips Consulting

Responsibilities

• Able to configure different routers and switches
• Able to troubleshoot and resolve issues related to operating systems and applications
• Able to Install updates and maintain software applications and operating systems
• Understanding and experience with Network cabling (LAN and FIBRE)
• Able to provide technical support to staff. Vast in remote troubleshooting and repair
• Understanding of how to manage different servers
• Understanding of CCTV operations and management
• Experience in repairing or replacing computer hardware (desktop and laptop) and network equipment.
• Experienced with Microsoft tools and applications, Email management and configuration
• Must be able to build and manage websites on different platforms
• Vast in LAN and WAN configuration (DHCP, DNS, TCP/IP, wireless and Ethernet) and VLAN Setup and configuration
• Able to handle live streaming setup and management
• Support in defining and implementing robust IT strategies and initiatives that align with the church's overall goals and objectives.
• Support developing and implementing robust IT policies and procedures; monitor and ensure adherence to established policies and procedures.
• Support the IT department in operational, strategic planning, and budgeting, including fostering innovation, planning projects, organisation, and resource allocation.
• Diagnoses and ascertains technology requirements; makes recommendations for improving and growing the IT infrastructure & systems to enhance value and improve performance.
• Ensures the church website is user-friendly and constantly updated.
• Works with the Head of IT & stakeholders to define the church system requirements for technology implementation.
• Provides periodic and ad-hoc reports to support the Head of IT & management in decision-making.
• Manages the deployment, monitoring, maintenance, development, upgrade, and support of the church’s IT systems.
• Manages IT vendors & service providers to ensure delivery in line with agreements and specifications.
• Evaluate the performance and utilisation of information technology systems and tools and make appropriate recommendations to management.
•  Fully experienced in providing and maintaining IT security across large networks
• Identifies, assesses, and manages information technology risks; ensures the security of data, information, and systems.
• Supports in developing and implementing data quality and protection standards and adoption requirements.
• Supports and supervises the development & training of the church employees.
• Performs other duties as required by the Head of the IT Department.
• Provides direction and managerial support for the IT team.
• Performs other duties as required by the Head of the IT Department.
• Adheres to Health, Safety, and environmental policies and procedures.

KPI's

• % data/security breaches
• % project delivered on budget
• % user satisfaction
• % server downtime
• % antivirus/antimalware deployment
• % Team bonding and appreciation efforts
• No of team development initiatives
• % server/on-cloud utilisation
• % backup frequency
• % cyber security rating

Requirements

Qualifications & Experience

• Devoted follower of Jesus Christ
• Minimum of a bachelor’s degree or equivalent in ICT, Computer Engineering, or a related field
• Cisco CCNA and Active directory services
• Mikrotik Router Experience (certification in this area is an added advantage)
• Vast in cloud storage and management
• Relevant professional certification.
• Minimum of 5 years working experience.
• Experience working in a faith-based organisation is a plus.