Information Technology (IT) Officer at Lagoon Hospitals

Location: Lagoon Hospitals, Apapa, Lagos (You may be required to work in other Lagoon Hospital Facilities)
Reports to: Head of IT
Internal Contacts: IT Team, Application Users, etc
External contacts: Solution and Software Vendors, IT Service Providers, etc

Job Summary

• This role is responsible for providing Application Support within the IT team.
• To assist the Enterprises Application Manager in the delivery of the IT Application Development and Support services.

Summary of Responsibilities

• Provide guidance and support for application users to ensure that the business application systems supported by the IT team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users and external application or services suppliers where necessary.
• Undertake application problem analysis and resolution for application problems in conjunction with the users and application suppliers.
• Assist with implementation of IT application project. Provide technical input where required.
• Analyze data from systems and produce technical and business reports for consumption by departmental managers.
• Examine application functionality and performance and provide information about how it can be improved.
• Maintain interfaces, exports and imports, and ensure their smooth running where required.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.

Key Result Areas / Performance Goals:

• Completion of projects and associated within defined and agreed deadlines
• Internal IT SLA performance
• Maintenance of applications and systems to minimize systems faults and incidents.

Job Qualifications

• A Bachelor's Degree or its equivalent in Computer Science / Information Technology
• One or more of the following IT related Certifications is desired (MSCE, OCP, CITP, MCSA, ITILv3 and Information Security Certification Tracks.

Core Competencies:

• 2+ years of increasingly responsible experience in ERP / Enterprise Application systems, analysis and design.
• Experience in implementing and upgrading business applications.
• Experience of supporting business application system
• Hands on experience in database administration and strong SQL based programming and reporting development.
• Sound Understanding of Application and Data Security
• Application Design and Development with use of Java, Microsoft tools, etc.
• IT Business Acumen
• IT Governance
• Contract / Vendor/ Outsourcing administration
• I-CARE attributes (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Good organizational skills
• Good interpersonal and communication skills.