Cam is a Nigerian dairy company that aggregates raw milk from settled pastoralist communities and processes it into nutritious dairy products.
Read more about this company
Content Management on WordPress/WooCommerce site e.g installing and managing relevant plugins, creating and managing coupons etc
Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary based on operational needs).
Optimizing website performance and troubleshooting hosting issues when necessary.
Troubleshooting across Câm’s corporate IT resources, applications, and various operating systems, including Linux, Mac OS, Windows, Chrome OS and mobile platforms.
Assist staff members with resolving software, hardware, and networking issues.
Support various services such as video conferencing, remote access, new internal products, and mobile technology.
Collaborate and share knowledge across the team and with other staff members.
Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.