Information Systems Specialist at Medecins Sans Frontieres

SCOPE OF RESPONSIBILITIES AND ACCOUNTABILITIES

Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and moni-toring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Provid-ing an appropriate high-level technical support to his/her Logistics Coordinator.

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and proce-dures, as well as actual and future needs;
• Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the devel-opment of the mission in perfect working conditions upon validation from the Logistics Coordinator;
• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content re-lated to national tenders for IT and Telecom deployment and participating in the selection;
• Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and imme-diate operational recovery and continuity in case of emergency [in case ICT (Information and Commu-nications Technology) Supervisor(s) is/are not present in the project/mission];
• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitement process with the support of the HR Department, the Logistics Coordinatorr and the HQ Technical Referent(s);
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom sys-tems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appro-priately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Tele-com systems;
• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updat-ing and archiving all user and ICT related documentation due to changes in the IT and Telecom infra-structures;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line Specialist.
• Apart from the standard set of duties that a new IT Specialist is expected to perform, the role in Nigeria has specific requirements that demand attention.
• The IT Specialist in Nigeria is expected to manage the relationship with IT vendors and service pro-viders while ensuring that the quality and level of service provided to our users are up to the mark.
• IT Specialist will oversee, implement, and enhance data security protocols to safeguard the MSF da-ta from being hacked or leaked.
• Physical inventory for all IT and telecom assets is another important responsibility that the IT Spe-cialist needs to perform to keep track of the MSF's assets.
• IT Specialist will be responsible for providing comprehensive training to all staff members on how to use Teams, One Drive, and SharePoint to enhance their productivity and efficiency.

MINIMUM REQUIREMENTS

Education

• Essential university or technical school diploma. Certification in network or server administration would be an asset.

Experience

• Preferably 5 years of proven experience in IT or technical functions

Languages

• Preferably B1-B2 English

Knowledge

• Expertise in latest version of Microsoft Operating System and business applications (Office365)
• Understanding of Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Good knowledge in Network Administration (LAN, VLAN, network policies and protocols)
• Good knowledge of computer’s hardware and maintenance process, IT security best practices and IT service management tools (ITSM)
• Understanding of radio telecommunication concept (HF, VHF, GSM, satellite)
• Teaching and supporting skills

Competencies

• Results and Quality Orientation L2
• Teamwork and Cooperation L2
• Behavioural Flexibility L2
• Commitment to MSF Principles L2
• Stress Management L3