Information System Analyst at Promasidor

JOB PURPOSE/ OBJECTIVES

• The Information Systems Analyst is required to analyze business processes and create functional specifications based on information presented by business users to recommend and deliver solutions that will improve the overall efficiency and effectiveness of our operations.
• This includes the design & support of processes as well as training of users on Promasidor’s Software Applications (Built in-house and off the shelf), and third-party software applications integrated with it.

This role involves:

• Requirements gathering, Promasidor Software Application support (troubleshooting, proposing solutions…) and training.
• Defining requirements, further enhancements, integrations, and customizations to Promasidor’s Software Applications.
• Participating in projects that involve integrating new add-on applications with Promasidor’s Software Applications.

KEY RESPONSIBILITIES:

Application Support

• Support Promasidor Software Application Operations
• Contribute to the knowledge base and engage in knowledge transfer activities among team members and users
• Assist in the definition of software security settings/access roles for various user groups to ensure segregation of duties.
• Create Software Functional specifications for development, configuration, customizations, and integration with third party applications.
• Help define the Promasidor’s Software Application usage, and integration of same applications with other systems and implement its features and functions to meet business requirements.
• Document and understand our business requirements; and configure the software to meet them.

Business Analysis

• Elicit requirements using best practice techniques (interviews, document analysis, requirements workshops, surveys, site visits, business process modelling, use cases, scenarios, business analysis, task, and workflow analysis etc.).
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Carry out requirements management, analysis, and communication.
• Work as part of the team to liaise between the business units, technology teams and support teams.

Testing

• Develop and execute test plans
• Validate changes to Promasidor’s Software Applications (for problem fixing, change request reasons or upgrades) and get appropriate signoff before the change is put in use in the “live” environment.
• Responsible for all phases of the User Acceptance Testing process and QA as it relates to Promasidor’s Software Application configuration.

Project Management

• Support all Promasidor’s Software-related projects so that their objectives are achieved within their defined scope, quality, time, and cost constraints.

Training and Communication

• Provide orientation and training to end users of Promasidor’s Software Applications.
• Develop and update users’ manuals and training guides.
• Provide comprehensive reporting and status back to ICT Information Systems’ line Management.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, or any other related course
• 3-5 years of experience in a business environment, performing as a business Analyst
• Knowledge of Business Process Analysis and Modelling
• Excellent understanding of the end-to-end software development lifecycle
• Standard office computer tools (email, word processor, spreadsheet…)

KNOWLEDGE & SKILLS

• Business Process Analysis techniques
• Strong knowledge of BPMN 2.0 standard
• Business oriented and strong affinity with IT development, change & maintenance methodologies
• Ability to communicate complex ideas to non-experts; build relationships to reach consensus and informed decision making
• Standard office computer tools (email, word processor, spreadsheet…)

Nice-To-Have

• PMP, CBAP, ITIL Certifications
• Understanding of various development methodologies