Information System Analyst at Fidson Healthcare Plc

Requirements

• Minimum educational requirement: BSc., HND/OND, Computer Science/Electrical Electronics Engineering
• Minimum relevant work experience: Minimum of 8 years of graduation experience.

Purpose of the Job: 

• To manage and deliver prompt and effective IT service to all staff.
• Required competency and work skills:
• Business Acumen
• Leadership Skills
• Computer Literacy
• Good communication skills
• Good interpersonal relations skills
• Strong Networking Skills
• Project Management

Key Job roles: 

Cloud Monitoring and Optimization

• Ensure optimal performance of the virtual machines in Azure by carrying out regular reviews of the resources allocated to the systems.
• Ensure that the cloud servers are powered on time.
• Monitor the backup plan for consistency.
• Monitor and review the Azure monthly consumption report to ensure that it is within the budget.
• Make recommendations and/or participate in system architecture and design.
• Provide support, troubleshooting, and design for the cloud and VMware environment.
• Test the business continuity and disaster recovery plan yearly and document reports.
• Ensure periodic testing of the NAV database in the cloud.

Network Monitoring/System Optimization

• Monitor the performance of the network both at the head office and other locations.
• Communicate any network-related issues that require escalation to the ISP.
• Identify opportunities that can improve the efficiency of business processes.
• Implement traffic shaping to ensure that critical services are given priority on the network.
• Monitor and verify the legitimacy of every active device on the network daily.

Process Standardization

• Ensures that IT operations are in line with known best practices.
• Using the departmental weekly task schedule, ensure that all weekly tasks are closed.
• Participate in developing departmental policies and procedures.
• Participate in IT project steering committees and be involved in the design phase of any new IT projects.
• Prepare for any internal audit request and close all findings within the agreed time frame.

M365 and Productivity

• Manage the allocation of user licenses on M365.
• Optimize the application for high performance.
• Check the latest releases from Microsoft to know when application versions are retired.
• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.
• Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).
• Troubleshoot active sync issues with mobile devices.
• Troubleshoot issues with Microsoft 365 Teams.
• Support Single Sign-On using Active Directory Federation Services with Multi-Factor Authentication.
• Perform scripting administration tasks and reporting using PowerShell.
• Query Exchange environment using the Office 365 Command online tool.
• Implement and support security policies, such as data retention.
• Support the messaging environment in the Cloud (Microsoft 365).
• Manage problem resolution to satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via the ticketing system.
• Review, test, and make recommendations for standard email practices.

Risk Management

• Ensure update of the department risk register with new risks.
• Sensitize others on risk awareness.
• Represent the department at enterprise risk meetings as the head office risk champion.
• Review the department risk register to ensure that adequate mitigating measures are put in place.
• Plan quarterly risk review meetings and document the minutes.
• Conduct a quarterly departmental risk assessment and document report.