Information Communication Technology Specialist at Medecins Sans Frontieres

Accountabilities / Responsibilities

• Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools, and services in the mission, by MSF standards, policies, protocols, and procedures, as well as actual and future needs;
• Adapting and ensuring compliance with general IT and Telecom policies, guidelines, and documents to meet the mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;
• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;
• Supervising, implementing, and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];
• Supervising, leading, and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator, and the HQ Technical Referent(s);
• Providing technical support and presenting MSF standards, policies, protocols, and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated.
• Providing educational support (briefing, training, and support, etc.) to all users. Providing advanced educational support (briefing, training, and support, etc.) to logistics experts dealing with IT and Telecom systems.
• Following up, participating in regular reports at the coordination level by MSF guidelines, and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT-related documentation due to changes in the IT and Telecom infrastructures.
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Required Skills and Competencies

• Education: Essential Technical diploma or University degree, Certificate in network server administration
• Experience: 5 years of IT or technical functions; preferably with NGOs and Private sectors
• Languages: English
• Computer Literacy and Knowlege:
  • expertise in the latest version of MS operating system and business applications- (office 365)
  • Good knowledge of Server Management and virtualization (Hyper-V), Network Administration (LAN, VLAN, network policies and protocols), computer hardware and maintenance process, IT security best practices, and IT service management tools (ITSM)
  • Understanding of radio telecommunication concepts (HF, VHF, GSM, satellite)
• Competencies: commitment to MSF, Behavioral flexibility, result and quality orientation and Teamwork, and Cooperation and stress management

Remuneration

• According to the MSFW salary scale (Level 8) in Nigeria