Information Communication and Technology Officer at IITA - International Institute of Tropical Agriculture

DUTIES:

• Install and ensure the proper functioning of the voice network (IP PBX).
• Monitor internet system operation to detect potential problems.
• Install, upgrade, and maintain all LAN items, support LANs &WANs, network segments, internet, and intranet systems.
• Maintain system efficiency, ensure system design, and allow all its components to work correctly.
• Configure and install systems and set up new users.
• Set up projectors, printers, photocopiers, digital cameras, etc., for everyday office use and as necessary for meetings.
• Troubleshoot technical problems with mobile subscriptions and IP phones.
• Ensure satellite phones are working and SIM cards are activated at all times.
• Ensure good asset management of ICT equipment at the offices and update the asset register and inventory tracking system with the Logistics and Administrative Officer.
• Set up/configure new user E-mail, install antivirus, and maintain its upgrade with staff.
• Ensure availability of LAN for all offices, and determine platform, interface, and bandwidth needs.
• Install and troubleshoot all hardware problems following designs or installation specifications and resolve IT issues for staff remotely and on Mac, Windows, and Linux OS.
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposal of ICT equipment
• Make recommendations for future upgrades of network systems, equipment/gadget.
• Maintained network management platform and ensured LAN security integrity and system security, providing frequent software updates, antivirus updates, and patches.
• Coordinate and monitor surveillance equipment; IDS, CCTV, alarms, smoke detectors, and access control.
• Support the FSC to design, implement, and maintain security protocols, policies, plans, and systems to cover all possible security threats.
• Support in facilitating training and induction of new staff.
• Implement/Automate security strategies as directed by the FSC
• Support in running risk assessment and security tests and designing countermeasures to eliminate as many potential risks as possible.
• Ensure that communication tools and equipment are functioning correctly.
• Support the development of newsletters, websites, and social media content.
• Support staff in information management to properly implement policies such as GDI, PAR exercise etc.
• Perform any other job-related tasks as may be assigned by the Supervisor.

QUALIFICATION:

• BSc/HND in Computer Science, Computer Engineering or related field with a minimum of five (5) years performing a similar role in a well-structured environment.

COMPETENCIES:

The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have good knowledge of software handling.
• Have the ability to handle minor hardware repairs.
• Have good knowledge of LANs and WANs, network segments, and internet and intranet systems.
• Have good understanding of power backup systems (Inverters, batteries), Voltages, alternating and Direct Current and earthing.
• Understand security equipment installation and maintenance (CCTV, access control, IDS, etc.).