Inflight Entertainment Engineer at Air Peace

ROLE DESCRIPTION

• To plan, execute, and certify inspections, repairs, replacements, modifications, installations, and software/content updates for aircraft Inflight Entertainment (IFE) systems, ensuring compliance with regulatory requirements, company standards, and OEM specifications.
• The role also involves supervising technicians, managing documentation, liaising with vendors/OEMs, and driving continuous improvement to maximize IFE system availability and passenger satisfaction.

KEY RESPONSIBILITIES

Maintenance & Repair:

• Plan, assign, and carry out inspections, fault isolation, troubleshooting, repair, replacement, and modification tasks on aircraft IFE systems.
• Rectify and certify IFE defects within the limitations of company and regulatory approvals.
• Perform software/content uploads, system configuration, and version control in line with OEM and regulatory requirements.
• Utilize Built-In Test Equipment (BITE) data to diagnose and resolve faults.

Installation & Modification

• Support installation or retrofit of IFE systems, including wiring, equipment mounting, and integration tasks.
• Coordinate with OEMs and vendors during installation, modification, and upgrade projects.

Experience

• Minimum 7 years of aircraft maintenance experience, with at least 3 years in IFE maintenance or engineering.
• Experience in both line and base maintenance environments, including IFE installations and retrofits.

Documentation & Compliance

• Develop, review, and revise engineering documents such as task cards,
• AMM/IPC references, CMM updates, and modification work packs.
• Maintain accurate aircraft records and ensure all maintenance actions are documented and signed off.
• Monitor and implement applicable Service Bulletins (SBs),
• Airworthiness Directives (ADs), and other mandatory requirements.
• Ensure all work is performed in compliance with NCAA, EASA, FAA, and company regulations.
• Supervision & Resource Management
• Allocate daily work to technicians and monitor progress to ensure quality and efficiency.
• Identify and requisition required IFE spare parts, tools, and consumables.
• Train, mentor, and develop technicians to improve competency and troubleshooting skills.

Continuous Improvement

• Identify reliability trends and propose corrective/preventive actions.
• Recommend procedural and technical improvements for system
• performance and maintenance efficiency.
• Liaise with internal departments, OEMs, and vendors to address
• persistent issues and support product enhancement.

Safety & Reporting

• Promote a safe working environment in compliance with company
• Safety Management System (SMS) policies.
• Report all incidents, accidents, and near-misses in accordance with company reporting procedures.

KNOWLEDGE, SKILLS & EXPERIENCE

Education & Certification

• Diploma or Bachelor's degree in Electrical/Electronic, Avionics, Aerospace, or related engineering discipline.
• Vendor training on specific aircraft IFE systems (e.g., Panasonic, Thales, Safran, Collins) is required.
• Basic Aircraft Maintenance License (Bl/B2) or equivalent is an added advantage.

Soft Skills

• Leadership and team management abilities.
• Strong interpersonal and vendor liaison skills.
• Analytical thinking and problem-solving mindset.
• Customer service orientation with focus on passenger experience.

Technical Skills

• Strong understanding of IFE systems architecture, hardware, and software integration.
• Ability to interpret and apply AMM, IPC, CMM, SBs, and ADs.
• Proficiency with MRO software systems (e.g., TRAX, AMOS) and common office applications.
• Knowledge of regulatory requirements (NCAA, EASA, FAA) and industrial safety standards.
• Advanced troubleshooting and fault isolation skills, including use of
• BITE tools and test equipment.

KEY PERFORMANCE INDICATORS (KPIs)

• 95% IFE system availability fleet-wide.
• All IFE defects rectified within agreed turnaround times.
• First-time fix rate above target threshold.
• Closure of passenger-related IFE reports (OT Is) within 72 hours.
• Zero regulatory findings in IFE-related audits.
• Reduction in repetitive IFE defects through trend analysis and preventive actions.
• On-time and accurate completion of maintenance records.

COMPETENCIES

• Integrity, transparency, and accountability.
• Ability to handle multiple priorities without compromising quality.
• Effective leadership and mentorship.
• Strong communication and collaboration skills across departments and with vendors.
• Flexibility to work irregular hours, weekends, and on-call duties as required.
• Commitment to safety, compliance, and continuous improvement.