Infield QC and Call Back Manager at Ipsos

JOB OVERVIEW

• The Infield Call deck Manager leads and manages both the Infield QualityControI and in officeCaII Back team, ensuring the timely, accurate and efficient delivery of quality data
• This role requires a keen understandingof research methodologies, excellent organizationalskills, and the ability to manage multiple projects simultaneously

JOB REQUIREMENTS

• 5+ years' experience working on variety of research projects Data management or quality control level.
• Hands-on experience with field research methodology.
• Hands-on experience in field data quality assurance a nd process compliance.
• Hands-on experience with analyticaltools, preferably (Excel and SPSS).
• Experienced in developing basic automated dashboard reports.

SKILLS REQUIRED

• Self-starters with a keen interest in technology and highly motivated towards success.
• Must be proactiveand resultoriented
• Must show initiative and desire to learn business subjects verv fast.
• Strong meticulous attention to detaiL
• Excellent problem-solvingskills, proven teamwork, end communication skills(written and Oral).
• A Team Leader with zero tolerance for error

ACADEMIC QUALIFICATION

• At least BSC or HND (CGPA not less than 3 0/5.0).
• Certification in date management Will be plus.
• Strong leadershipand team management skills.
• Excellent analytital skills and attention to detail proficiency in Microsoft packages and tools, such as
• Excel, Word Document, Pmver Pointetc

KEY RESPONSIBILITIES

• Support the Head of Unit in resource planning& monitoring by managing job assigning, job distributions, ensuring conste nt follow-up with the team and ensuring quality deliver abkson all QC projects.
• Participating in project set up meeting and project briefingof the assigned projects.
• Support on budget, requisition and reconciliation with finance is prepared and approved timely
• Support on all the QC workflow on assigned projects and supervise both call back team and Field QC officers to ensure quality deliveries.
• Perform data inconsistencieschecks, outliers, and trend checks (based on all QCError KRIS). prepare daily/weekl',' QC report and communicate report with field team
• Ensure constant follow up with field team to ensure all data queries and issues are resolved within 24 hours of flag.
• Oversee the infield QC and CaII back process fo multiple research projects, ensuring deadlines are met and qualitystandards are maintained.