Independent Debt Collector at Sun King (Formerly Greenlight Planet)

Employment Type: Fixed Term Contract
Reporting to: Tele-Collections Manager, Nigeria
Department: Corporate Risk

Job Description
The team you would join:

• The IDC will work in the Corporate Risk department of Greenlight Planet, Nigeria and will work closely with the Contact Center, Operations and Sales team by following up on customers to make repayment for our Pay-As-You-Go products.
• We are looking for an experienced Independent Debt Collector who would leverage their expertise to grow our repayment and collections rate.

What you would be expected to do:

• Utilize various skip tracing techniques and collection strategies (often designed by employees) to locate the right parties to negotiate payment arrangements on high collectability or value accounts.
• Negotiate payment terms and methods when the right party is reached. The process often requires reviewing the account information in the database, and/or asking probing questions to better understand potential objections to payment.
• Overcome stalls and objections & suggest money sources for debt payment. That is, minimizing resistance for payments and suggesting available customer-friendly payment options.
• Utilize payment options (credits cards, direct checks) and secure this information so that administrative services can process.
• Offer clients several payment options and arrange for the prompt repayment of balances.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal.
• Updating the account details of customers and resolving pending customer issues.
• Escalate and file all fraud cases and follow up with efficient timelines and solutions benefiting both the company and clients
• Updating correct customer data and information during collections calls check off.
• Ensure security and data protection on all clients’ data capture during collections interactions
• Capture customers' complaints and escalate to relevant information using the available tools

Requirements
You might be a strong candidate if you:

• Hold a Degree or Diploma in a Business related field or have a minimum of 2 years working in business development or sales role in the FMCG, banking or telecom industries; 
• Previous experience in customer service, sales, collections, or a related role is preferred
• Can communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
• Can speak Yoruba and Hausa languages fluently.

What We Offer (in addition to compensation and statutory benefits)

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.