In-House Settlement Officer at First Bank

Job Description

• Conduct a first- level authentication check on prepared Etranzact settlement data upload file  (session 1-4) 
• Settlement of Customs duties processed on Paydirect platform daily.
• Quarterly Reconciliation of Customs Duties payments.
• Settlement of Airtime and Non Airtime Billers payment on BAP platform daily.
• Processing  and dispatch of Pin Mailers for Visa Debit Multicurrency cards.
• Processing of Card Transfer request on Helpdesk on a daily basis.
• Responsible for the compilation and upload  of monthly reports on the Customs Platform. 
• Processing and dispatch of Diaspora Pin Mailers on a weekly basis. 
• Processing of Card Closure request on Helpdesk on a daily basis
• Resolution of failed transactions initiated by various customers on inhouse application platform.
• Handling of Branch’s enquiries via mails and Helpdesk on a daily basis. 
• Call over of processes handled on a daily basis. 
• Participation in meetings and training sessions with relevant stakeholders.
• Reviews and updates the team’s processes in the department’s SOP.
• Supervision and monitoring of record keeping of documents for Customs and pin mailer
• Engages the biller on unavailability of transaction report required for settlement
• Comply with the principles and policies in the information security hand book

Job Requirements:

• Minimum Education: First degree in any discipline
• Minimum of 5 years banking experience. 
• Operational knowledge of settlement processes
• Previous knowledge in banking operations is key