Import / Export Documentation Officer at HMD Nigeria

Basic Responsibility

• Coordinate different Supply Chain activities affecting all stages of the order cycle, to ensure effectiveness, productivity, and internal/external customer satisfaction. Processes orders and optimize Shipping, Logistics, Freight Forwarding, Insurance, and Clearance resulting in cost efficiencies timely delivery.

Main Responsibilities

• Plan, administer, and coordinate logistics activities of the full order cycle- from start to finish, to ensure meeting deadlines and satisfying customers.
• Coordinate with internal/external customers to understand and fulfil their requirements.
• Arrange with finance team the opening of LCs and follow up on payments to suppliers.
• Release shipping documents after careful revision to avoid delays and extra costs.
• Communicate with shipping lines and freight forwarders to ensure prompt delivery.
• Maintain an updated tracking sheet for all shipments, identify gaps, provide solutions, and share updates with stakeholders.
• Respond to customer inquiries on timely manner and refer clients to the appropriate channels.
• Address problems or complaints that may arise quickly and amicably.
• Manage the inventory in the free trade zones and monitor the same at business unit for optimised level.
• Continually review and optimize freight, insurance, clearance and transportation costs.
• Utilize logistics IT to manage the tracking of orders and optimize operations.
• Analyse all the phases of the order cycle and suggest process improvements to streamlines logistics activities.
• Comply with all regulations, laws, and policies to ensure smooth process.
• Maintain accurate records and accounts of deliveries through sound audit procedures.

Education

• Bachelor's Degree or equivalent; CSC is a plus

Experience:

• 2+ years of experience in similar role

Technical Competencies:

• Strong knowledge of incoterms
• Solid knowledge of international forwarder’s law and shipping acronyms
• Solid exposure to documentary credits and LC.
• Strong organizational, problem‐solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Acute attention to detail.
• Effective Time Management with demonstrated ability to Manage tasks effectively.
• Strong computer skills (use of Microsoft Office Products- Word, Excel, PowerPoint…).
• Good Negotiation Skills.

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate values and mission.
• Vision & Direction- Aware of development in the field; ability to plan own work, with high attention to details needed for flawless execution.
• Leadership- Focus on goals; commitment to drive execution.
• Change leadership- demonstrate a positive attitude towards change; embrace and cascade change in own area.
• Creativity and Innovation- develop innovative solutions and working methods that add value to the organization; come up with new ideas and new ways to overcome obstacles.
• Talent development- develop self and share expertise and feedback with others.
• High energy with a strong drive to achieve objectives; proactive to anticipate and overcome obstacles; high commitment and accountability for own work.
• Customer orientation, to meet customer expectations and build win-win long-term relations based on trust.
• Solid Interpersonal, Communication, and Collaboration abilities- carry on clear and effective written and verbal communication; demonstrate objectivity, openness and acceptance of others ideas.