Import Coordinator at ZIM Integrated Shipping Services

Description

• Ensure procedural compliance and adequate validation of relevant documents, systems and details before processing Delivery Order.
• Ensure Delivery Orders and transmitted to the correct terminals and in a timely manner.
• Manage, trouble shoot and resolve transaction issues and exceptions in an effective and timely manner. Drive SLA compliance within your team and amongst internal stakeholders.
• Ensure adequate follow up of all issues as when due
• Ensure compliance with company’s policy and procedures as well as compliance with the government policies and industry guidelines. 
• Manage relationships and correspondence internally and externally.
• Ensure seamless collaboration with other departments and locations internally, as well as key external stakeholders; inclusive of authorities and stakeholder groups
• Prepare reports as required.
• Maintain adequate records of transactions.
• Ensure that all virtual and physical information used on our processes are accurate, communicated to the right parties, and in a timely manner.
• Ensure proper archiving / storage of key information and documents. 
• Assist to drive e-commerce integration
• Assist with rollout of global, district and country change initiatives.
• Identify opportunities for improvement where feasible, and support the organization to implement improvements for sustainable impact
• Other tasks as assigned by Management

Requirements

• First degree in in maritime, shipping, or related disciplines
• Between 3-5 years prior experience in similar capacity.
• Strong relationship management, analytical and problem-solving skills.
• Good command of written and spoken in English
• High level of proficiency in Microsoft office, including Excel, Word, Power Point, Web-based and email programs