Implementation Manager at Vesta Healthcare Partners

Candidate Profile

• The Implementation Manager is responsible for managing end-to-end delivery of Strategy Implementation Projects (SIPs), ensuring successful project execution whilst aligning with Client’s objectives.
• The role involves coordination with various (Client) Internal Teams, External Stakeholders, and Third Parties to ensure that the SIPsare delivered on time, within scope, and within budget.
• The Implementation Manager acts as the primary Vesta Healthcare contact for Clients during the project lifecycle and is responsible for ensuring seamless transitions from planning to change management and, eventually, handover. The successful candidate will be offered the opportunity of career progression within the company

Job Purpose

Project Management

• Lead full cycle of Project Implementation, from planning, scoping to execution and closure.
• Create and manage detailed Project Plans, Timelines, Resource Allocation, and Budgets.
• Define Project Objectives, Deliverables and Success Metrics, in collaboration with Client and external stakeholders.
• Track Progress, Manage Project Risks, resolve issues or roadblocks that arise.

Client Engagement

• Serve as main point of contact for Client during the implementation phase.
• Build and maintain strong Client relationships, ensuring their expectations are clearly communicated and exceeded.
• Facilitate Implementation Workshops, Meetings, Status Updates, and Post-Implementation Reviews.

Team Coordination:

• Collaborate with cross-functional teams, including Clinical Services, Information Technology, Finance & Administration, and Engineering, to ensure smooth Project Delivery.
• Provide Leadership and Guidance to Implementation Team Members, assigning tasks, setting milestones, and ensuring alignment with Project Goals.

Process Improvement

• Continuously evaluate Implementation Processes and recommend improvements to increase efficiency, reduce Project Risks, and enhance Client satisfaction
• Develop and maintain best practices, tools, and templates for Project Management and Implementation

Documentation and Reporting

• Ensure proper documentation of Implementation Plans, Risks, Decisions, and Progress
• Provide regular Status Update Reports to internal and external stakeholders, highlighting key accomplishments, issues, and upcoming milestones

Post-Implementation Support

• Facilitate smooth transition of Change Processes till Post-Implementation
• Conduct post-implementation assessments to identify areas for improvement and ensure client satisfaction.

Essential Skills Required

• Strong Project Management skills with experience using MS Project, JIRA, or other Project Management software
• Excellent Client Relationship and communication skills
• Ability to manage multiple tasks and activities simultaneously; strong organisational and time management skills
• Problem-solving mindset with ability to adapt to changing requirements
• Strong leadership skills and ability to work effectively with cross-functional teams
• Professional presence, interpersonal skills and appearance
• Ability to use initiative, work alone and attention to detail
• Commitment and flexibility to get a job done
• Take ownership of Personal Development

Knowledge/Experience

ESSENTIAL

• Bachelor’s Degree (Second Class Upper Division) in Business, Information Technology, Project Management, or related field
• Proven experience in managing implementation projects, preferably in client-facing role
• 5+ years of experience in Project Management, Implementation or Operations, with a strong track record of successfully delivering Projects
• Outstanding written and verbal communication skills
• Excellent computer skills with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Project Manager)
• Confident and assertive individual willing to work independently
• Fully flexible with ability to work additional hours as required to complete a task

DESIRABLE

• Project Management Professional (PMP) or similar certification
• Certified Scrum Master (CSM) or Agile certification
• Master’s Degree or equivalent
• Previous relevant multinational experience in healthcare or Life Sciences Sector