ICT Support Officer at IITA - International Institute of Tropical Agriculture

DUTIES:

• Install and ensure proper functioning of voice network (IP PBX).
• Monitor internet system operation to detect potential problems.
• Install, upgrade and maintain all LAN items, support LANs &WANs, network segments, internet and intranet systems.
• Maintain system efficiency and ensure design of system and allow all its components to work properly.
• Configure and install system and set up new users.
• Set up projectors, printers, photocopiers, digital cameras, etc for everyday office use and as necessary for meetings.
• Troubleshoot technical problems with mobile subscription and IP phone.
• Ensure satellite phone are working and SIM cards are activated at all times.
• Ensure good asset management of ICT equipment's at the offices and update asset register and inventory tracking system with the Logistics and Administrative Officer.
• Set up/configure new user E-mail.
• Install antivirus and maintain its upgrade with staff.
• Ensure availability of LAN for all offices, determine platform, interface and bandwidth needs.
• Install and troubleshoot all hardware problems following designs or installation specification and resolve IT issues for staff remotely and on Mac, Windows and Linux OS.
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposal of ICT equipment;
• Make recommendations for future upgrades of network systems, equipment/gadget.
• Maintain network management platform and ensure LAN security integrity and system security ensuring frequent software updates, antivirus update and patches.
• Perform any other job-related task as may be assigned by the Supervisor.

QUALIFICATION:

• BSc/HND in Computer Science, Computer Engineering or related field, with a minimum of four (4) years’ experience performing a similar role in a well-structured environment.

COMPETENCIES:

The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have good knowledge of software handling.
• Have ability to handle minor hardware repairs.
• Have good knowledge of LANs and WANs, network segments, internet and intranet systems.