ICT Support Associate at Nexia Agbo Abel & Co.

Location: Utako, Abuja (FCT)

Job Description

• Provide support for IT equipment and end-user software within the company, including laptops, printers, and intercom.
• Troubleshoot and ensure that IT services are working optimally for end users to carry out their duty efficiently.
• Monitor the external services provided by Internet Service Providers (ISPs) and ensure compliance with contractual terms and conditions.
• Carry out installation, configuration, routine preventive maintenance/checks and any necessary repair on all IT hardware equipment and computer accessories/peripherals.
• Provide new joiners with IT equipment set up according to their needs.
• Create and implement electronic data backup system to prevent loss of information.
• Monitor network performance to determine whether adjustments or changes need to be made.
• Create and update log sheet of all ICT issues managed with the status of resolution.
• Ensure ICT Issues are attended to and resolved efficiently within the turnaround time of at most 48 hours.
• Install, troubleshoot and maintain desktop software applications and operating systems like Microsoft Office suite, Windows 7, Windows 8 and Windows 10.
• Recommend best hardware type and specification for end users best suited for their scope of work.
• Train employees in computer system or software use.
• Reduce vendor service costs by fixing minor equipment issues.
• Undertake IT Projects as required.

Qualification

• Degree or HND in Computer Science, Engineering or any of the related Social Sciences.
• 1 - 3 years work experience.

Required Professional Qualifications:
Any of the following ICT Professional certifications

• Data Analytics
• Microsoft Certifications
• ITIL
• Cisco Certified Network Associate.